Why Emotional Intelligence Drives Marketing Success

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” Economist Theodore Levitt. Don’t forget the last “S” in SaaS stands for “Service.” All marketing should serve the customer. The customer seeks one experience where every marketing touch point is a step on the way to achieving their desired outcome. Great marketing […]

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What is Emotional Intelligence

Emotional intelligence is the capacity to blend thinking and feeling to make optimal decisions — which is key to having a successful relationship with yourself and others. To  provide a practical and simple way to learn and practice emotional intelligence, Six Seconds developed a three-part model in 1997 as a process – an action plan […]

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