PROGRAMME OVERVIEW
KPI ESSENTIALS
(FOR HR & NON-HR LEADERS)
While there is a lot of awareness on Key Performance Indicators as a core part of Performance Management, the KPI Essentials training course is designed to support you in developing key competencies in performance management with the aim of improving processes such as KPI selection, KPI documentation, KPI data gathering and reporting.
During the 3 days of training, you will become familiar with the most important tools and techniques in working with KPIs and you will learn how to build a performance management culture.
Who should attend
Leaders at any level saddled with the responsibility of managing and improving employee performance
Programme Fee
₦ #### Call or Chat +2348096303933 or send a mail to ask@pausefactory.org
Duration
2 Days
Modules can be adjusted to fit your specific training need and timing
Learning Outcomes
With this training, participants will be able to:
- Identify how to set workable performance Objectives
- Deliver honest, ongoing, ethical and fair reviews
- Recognize the importance of their role in improving organizational performance
- Identify and begin to use different potent Performance monitoring strategies
- Distinguish between Performance Management and Performance Appraisal
- Explain effective performance review that enhances performance
- Develop powerful performance feed-back strategies
- Discern the intricacies of Coaching and how to use it on a daily basis
- Discover how to use the GROW Model to improve performance of subordinates
Module 1: Introduction to Performance Management?
- What is Performance Management?
- Employee Life Cycle
- Formal vs Informal Performance Appraisal
- Key Performance Indicators
Module 2: Your Role In Performance Management
- The Performance Management Creed
- Skills for Managing Performance
- Stakeholder’s role in Performance Management
Module 3: Performance Management Cycle
3A: Performance Planning
- Setting Performance Objectives
- Setting Performance Target
- Communicating Performance
- Expectations
3B: Performance Monitoring Observation
- Tracking
- Checklist
- Reporting
- Work Review
3C: Performance Review
- Performance Review Meeting
- Performance Appraisal
- Giving Effective Performance Feedback
- Rewarding Performance
Module 4: Using Emotional Intelligence Competencies in Performance Management
Module 5: Coaching for Performance Management
- Power of Rapport
- Questioning Skills
- Listening Skills
- Observation Skills
- THE G.R.O.W. Model
Module 6: Module 6: Performance Improvement Plan
A CROSS SECTION OF OUR CLIENTELE
