PROGRAMME OVERVIEW

KPI ESSENTIALS

(FOR HR & NON-HR LEADERS)

While there is a lot of awareness on Key Performance Indicators as a core part of Performance Management, the KPI Essentials training course is designed to support you in developing key competencies in performance management  with the aim of improving processes such as KPI selection, KPI documentation, KPI data gathering and reporting.

During  the 3 days of training, you will become familiar with the most important tools and techniques in working with KPIs and  you will learn how to build a performance management culture.

Who should attend

Leaders at any level saddled with the responsibility of managing and improving employee performance

Programme Fee

₦ 75,000 Per Participant. Group pricing is also available

Duration

2 Days

Modules can be adjusted to fit your specific training need and timing

Learning Outcomes

With this training, participants will be able to:

  • Identify how to set workable performance Objectives
  • Deliver honest, ongoing, ethical and fair reviews
  • Recognize the importance of their role in improving organizational performance
  • Identify and begin to use different potent  Performance monitoring strategies
  • Distinguish between Performance Management and Performance Appraisal
  • Explain effective performance review that enhances performance
  • Develop powerful performance feed-back strategies
  • Discern the intricacies of Coaching and how to use it on a daily basis
  • Discover how to use the GROW Model to improve performance of subordinates

Module 1: Introduction to Performance Management?

  • What is Performance Management?
  • Employee Life Cycle
  • Formal vs Informal Performance Appraisal
  • Key Performance Indicators

Module 2:  Your Role In Performance Management

  • The Performance Management Creed
  • Skills for Managing Performance
  • Stakeholder’s role in Performance Management

Module 3: Performance Management Cycle

3A: Performance Planning

  • Setting Performance Objectives
  • Setting Performance Target
  • Communicating Performance
  • Expectations

3B: Performance Monitoring Observation

  • Tracking
  • Checklist
  • Reporting
  • Work Review

3C: Performance Review

  • Performance Review Meeting
  • Performance Appraisal
  • Giving Effective Performance Feedback
  • Rewarding Performance

Module 4: Using Emotional Intelligence Competencies in Performance Management

 

Module 5: Coaching for Performance Management

  • Power of Rapport
  • Questioning Skills
  • Listening Skills
  • Observation Skills
  • THE G.R.O.W. Model

Module 6: Module 6: Performance Improvement Plan

A CROSS SECTION OF OUR CLIENTELE

Contact us for this in-plant training

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