PROGRAMME OVERVIEW
THE ESSENTIALS OF BUSINESS ETIQUETTE AND PROTOCOL
Protocol is the official procedure or systems of rules governing the affairs of an organization, a state or occasion. Protocol is not assumed, it is a set of skills that are imbibed to fit in a setting. It encompasses all the “manners” required for the overall branding of an entity. The Essentials of Business Etiquette and Protocol is an interactive practical program with role-plays and roundtable discussion.
Who should attend
Protocol Officers, Executive Assistants, Secretaries.
Programme Fee
₦ 150,000 Per Participant. Group pricing is also available
Duration
3 Days
Modules can be adjusted to fit your specific training need and timing
Learning Outcomes
In this training, participants will be able to:
- Explain fully well the place of an official assistant
- Understand the universal principles of protocol, etiquette, courtesy and manners
- Navigate and manage interpersonal dynamics in important encounters
- Make a good impression and avoid causing offence or embarrassment in high profile situations
- Display appropriate business etiquette in many contexts
- Prepare and host VIP visits and formal occasions
- Interact respectfully with people from many cultures, nations and regions
- Manage confidentiality issues smartly
- Develop phone and voicemail etiquette
- Handle difficult people and situations
Module 1: Principles of business etiquette and protocol
- Definitions and concepts
- Guiding principle
- Importance of etiquette in business
- Importance of protocol in business
- Creating the right corporate image
Module 2: Communication and Protocol
- Verbal Communication Essentials
- Non-Verbal Communication Essentials
- Listening Skills for Interpersonal Relationship
- Confidentiality in Communication
- Overcoming Communication Barriers
Module 3: Proper Communication Etiquette
- Phone étiquette
- Meeting étiquette
- Email étiquette
Module 4: Personal and professional conduct
- Universal expectations for behavior
- Etiquette for formal occasions
- Handling difficult personalities
- Dealing with various behaviors
- International business etiquette
- Customs and cultures
- Emotional intelligence and Protocols
Module 5: Planning and hosting VIP occasions
- Preparation for official visits
- Protocol at events and summits
- Key qualities of the ideal host
- Seating strategies
- Risk and contingency planning
- Mistakes to avoid
- Meeting at airports
Module 6: Managing Sensitive Information
- Confidentiality
- Discretion and Diplomacy
- Data Security Explained
A CROSS SECTION OF OUR CLIENTELE
Contact us for this in-plant training
