PROGRAMME OVERVIEW

THE ESSENTIALS OF BUSINESS ETIQUETTE AND PROTOCOL

Protocol is the official procedure or systems of rules governing the affairs of an organization, a state or occasion. Protocol is not assumed, it is a set of skills that are imbibed to fit in a setting. It encompasses all the “manners” required for the overall branding of an entity. The Essentials of Business Etiquette and Protocol is an interactive practical program with role-plays and roundtable discussion.

Who should attend

Protocol Officers, Executive Assistants, Secretaries.

Programme Fee

₦ 150,000 Per Participant. Group pricing is also available

Duration

3 Days

Modules can be adjusted to fit your specific training need and timing

Learning Outcomes

In this training, participants will be able to:

  • Explain fully well the place of an official assistant
  • Understand the universal principles of protocol, etiquette, courtesy and manners
  • Navigate and manage interpersonal dynamics in important encounters
  • Make a good impression and avoid causing offence or embarrassment in high profile situations
  • Display appropriate business etiquette in many contexts
  • Prepare and host VIP visits and formal occasions
  • Interact respectfully with people from many cultures, nations and regions
  • Manage confidentiality issues smartly
  • Develop phone and voicemail etiquette
  • Handle difficult people and situations

Module 1: Principles of business etiquette and protocol

  • Definitions and concepts
  • Guiding principle
  • Importance of etiquette in business
  • Importance of protocol in business
  • Creating the right corporate image

Module 2: Communication and Protocol

  • Verbal Communication Essentials
  • Non-Verbal Communication Essentials
  • Listening Skills for Interpersonal Relationship
  • Confidentiality in Communication
  • Overcoming Communication Barriers

Module 3: Proper Communication Etiquette

  • Phone étiquette
  • Meeting étiquette
  • Email étiquette

Module 4: Personal and professional conduct

  • Universal expectations for behavior
  • Etiquette for formal occasions
  • Handling difficult personalities
  • Dealing with various behaviors
  • International business etiquette
  • Customs and cultures
  • Emotional intelligence and Protocols

Module 5: Planning and hosting VIP occasions

  • Preparation for official visits
  • Protocol at events and summits
  • Key qualities of the ideal host
  • Seating strategies
  • Risk and contingency planning
  • Mistakes to avoid
  • Meeting at airports

Module 6: Managing Sensitive Information

  • Confidentiality
  • Discretion and Diplomacy
  • Data Security Explained

A CROSS SECTION OF OUR CLIENTELE

Contact us for this in-plant training

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