The Telephone made business easier and faster no doubt. The associated drawback however is the removal of the most important part of communication which is Body Language. What you do with tone and words to continuously engage and manage your prospects on the telephone has critical implications on your entire business.
This course has been designed to provide practical call handling training, teaching participants’ telephone techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints.
Customer Service Officers, Receptionist, Sales Personnel, and all other telephone handling staff
₦ 50,000 Per Participant. Group pricing is also available
Modules can be adjusted to fit your specific training need and timing
At the end of this Training Program, participants would be able to:
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