PROGRAMME OVERVIEW

MANAGING INCIVILITY IN THE WORKPLACE

…unveiling the secret you need to survive in an uncivil environment

Emotions Drive People and People drive Performance. Incivility has been defined as low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others. The cost of incivility unfortunately is a distraction from performance and psychological disengagement which has huge impact on bottom line.

Mind you, while uncivil cases are hardly reported, statistics show that policies and organizational strategies hardly works, only 15%  of reported cases ends up satisfactorily.

What then is the best way to manage uncivil work environment and uncivil colleagues when many employees are usually left alone to manage their emotions. The course will empower you as an individual to deal with incivility without endangering relationships, results and colleagues’ perception about you.