PROGRAMME OVERVIEW
EXECUTIVE/PERSONAL ASSISTANT EFFECTIVENESS
With the ever increasing busy schedules and demands of our work life, busy professionals, the C Suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gate keepers from unending unscheduled visitors etc. To succeed as a helper for these highly placed personalities, certain peculiar skills are necessary and must be learnt. We have designed this course to aid participants with the mastery of communication, multi-tasking, time and energy management, organization skills, business writing skills, emotional intelligence etc. This is a highly practical course with role plays, video analysis, exercises, assessments that would aid participants with the apparatus to be efficiently effectively in their role as a personal or executive assistant.
Who should attend
Personal Assistants, Executive Assistants, Secretaries.
Programme Fee
₦ #### Call or Chat +2348096303933 or send a mail to ask@pausefactory.org
Duration
3 Days
Modules can be adjusted to fit your specific training need and timing
Learning Outcomes
In this training, participants will be able to:
- Explain fully well the place of an official assistant
- Manage calendar flawlessly
- Develop social and Emotional intelligence
- Adapt to the manager’s needs and style of working
- Take initiative when needed
- Develop basic business acumen
- Listen actively and communicate effectively
- Keeping minutes
- Manage meetings expertly
- Manage change effectively
- Develop emailing etiquette and protocol
- Manage confidentiality issues smartly
- Develop phone and voicemail etiquette
- Handle difficult people and situations
Module 1: Conceptualizing the PA Roles
- Understanding the place of Personal Assistant
- Traditional Roles and Emerging Roles
Module 2: Business and Administration Skills Review
- Administration
- Office Environment and Protocols
- Business Communication
- Business Etiquette
Module 3: Interpersonal Relationship
- Friendliness
- Assertiveness
- Conflict Resolution
- Emotional Mastery
Module 3: Managing Your Time and Staying Organized
- Setting goals
- Planning
- Managing Your Calendar
- Managing Last Minute Change
- Managing Priorities
- Urgent Tasks vs Important Tasks
Module 5: Managing the Boss
- About Boss Management
- Identify and Adapt to their Style
- Anticipating Your Manager’s Needs
- Defining Your Key Responsibilities
- Know When to Take the Initiative
- Effective Gate Keeping Skills
Module 6: Managing Effective Meetings
- Agenda Templates
- Minute Taking
- Meeting Time Management
- Formal vs Informal Meetings
Module 7: Problem Solving and Decision Making
- Understanding Problem Dynamics
- Steps to solving any problem
- Understanding Decision Making Process
- Decision Making Techniques
- Managing Uncomfortable Scenarios
Module 8: Managing Sensitive Information
- Confidentiality
- Discretion and Diplomacy
A CROSS SECTION OF OUR CLIENTELE
