Protocol is the official procedure or systems of rules governing the affairs of an organization, a state or occasion. Protocol is not assumed, it is a set of skills that are imbibed to fit in a setting. It encompasses all the “manners” required for the overall branding of an entity. The Essentials of Business Etiquette and Protocol is an interactive practical program with role-plays and roundtable discussion.
Who should attend
Protocol Officers, Executive Assistants, Secretaries.
Programme Fee
₦ ####### Per Participant. Group pricing is also available
Duration
3 Days
Modules can be adjusted to fit your specific training need and timing
Learning Outcomes
In this training, participants will be able to:
- ① Explain fully well the place of an official assistant
- ② Understand the universal principles of protocol, etiquette, courtesy and manners
- ③ Navigate and manage interpersonal dynamics in important encounters
- ④ Make a good impression and avoid causing offence or embarrassment in high profile situations
- ⑤ Display appropriate business etiquette in many contexts
- ⑥ Prepare and host VIP visits and formal occasions
- ⑦ Interact respectfully with people from many cultures, nations and regions
- ⑧ Manage confidentiality issues smartly
- ⑨ Develop phone and voicemail etiquette
- ⑩ Handle difficult people and situations
Module 1: Principles of business etiquette and protocol
- ① Definitions and concepts
- ② Guiding principle
- ③ Importance of etiquette in business
- ④ Importance of protocol in business
- ⑤ Creating the right corporate image
Module 2: Communication and Protocol
- ① Verbal Communication Essentials
- ② Non-Verbal Communication Essentials
- ③ Listening Skills for Interpersonal Relationship
- ④ Confidentiality in Communication
- ⑤ Overcoming Communication Barriers
Module 3: Proper Communication Etiquette
- ① Phone étiquette
- ② Meeting étiquette
- ③ Email étiquette
Module 4: Personal and professional conduct
- ① Universal expectations for behavior
- ② Etiquette for formal occasions
- ③ Handling difficult personalities
- ④ Dealing with various behaviors
- ⑤ International business etiquette
- ⑥ Customs and cultures
- ⑦ Emotional intelligence and Protocols
Module 5: Planning and hosting VIP occasions
- ① Preparation for official visits
- ② Protocol at events and summits
- ③ Key qualities of the ideal host
- ④ Seating strategies
- ⑤ Risk and contingency planning
- ⑥ Mistakes to avoid
- ⑦ Meeting at airports
Module 6: Managing Sensitive Information
- ① Confidentiality
- ② Discretion and Diplomacy
- ③ Data Security Explained
Contact us for this in-plant training
- Address : First Floor, Front Wing, No. 19 Town Planning Way, Airtel Bus Stop, Ilupeju Anthony, Lagos.
- Phone : +234 809 630 3933 and +234 809 087 3207
- Email : ask@pausefactory.org
