It is impossible to operate an organisation in isolation; there would always be one form of communication or another. The exchange of Ideas, information, instructions and the expression of acceptance or refusal are fundamental features of any organisation. These exchanges can take place internally within employees or externally with customers, vendors, other stakeholders and organisations. The purpose of this course is to empower and optimise the communication process in your organisation. We know without any doubt that the continuous success of your organisation is pivoted upon the aggregate communication style prevailing in your organisation. This programme is highly practical, filled with role plays, self-assessments, video analysis, emotional hooks and case studies.
Who should attend
Middle-Level Managers (Anybody who is responsible for the performance of others)
Programme Fee
₦ ####### Per Participant.
Group pricing is also available
Duration
3 Days
Modules can be adjusted to fit your specific training needs and timing
The Personality Analysis for this course includes 6 Circle Personality Analysis and DISC Personality Analysis
Training Modules
Module 1: Introduction to Business Communication
- ① Understanding Business Communication Process
- ② Perspective in Communication
Module 2: Empowering the Elements of Communication
- ① The shared weight of your communication
- ② The Myth and Mastery of Words
- ③ The Mystery of Body Language
- ④ The Mix of Tone
Module 3: The Communicator Style Matrix
- ① Dynamics of Direct Communicator
- ② Dynamics of Spirited Communicator
- ③ Dynamics of Considerate Communicator
- ④ Dynamics of Systematic Communicator
- ⑤ The Emotionally Balanced Communicator
Module 4: Mastering Listening Capabilities
- ① Hearing and Listening
- ② Personal Listening Barriers
- ③ Mastering Active Listening
Module 5: Business Writing
- ① Rules that govern Written Communication
- ② Email Communication
- ③ Writing Letters
- ④ Writing Proposals
Module 6: Making Communication Complete
- ① The 5 “I”s of Communication
- ② The Visual and Auditory “I”
- ③ The Feelings “I”
- ④ The Interpreting “I”
- ⑤ The Action “I”
- ⑥ The Result “I”
Module 7: Telephone Mastery
- ① Call Structure
- ② Telephone Etiquette/Nonverbal Effect
- ③ Customer Satisfaction over the telephone
Module 8: The Equation of Courtesy in Communication
- ① Creating the MODAL Hook
- ② Getting Magical
- ③ Applying Intention
- ④ Making Feedback Count
Learning Outcomes
At the end of this Training Program, participants will:
- ① Describe the Process of Communication as it affects the success in communication
- ② Use the right Body Language for different situations
- ③ Manage their tone effectively to make communication accurate
- ④ Identify their personal communication style, the strengths and weaknesses of it and the best use of it.
- ⑤ Differentiate between hearing and listening and recognise the act of effective listening
- ⑥ Write result-driven proposals
- ⑦ Describe the components of a complete communication
- ⑧ Compose sentences with courtesy and pleasantness
- ⑨ Identify the intricacies of a telephone conversation
