Practice your skills and apply KPI best practices in a rigorous performance management framework
Who is the course designed for?
Leaders at any level who are saddled with the responsibility of managing and improving employee performance, whether as a human resource professional or not.
In-Person Version:
Thursday, May 21st through Friday, May 22nd, 2026
Fee: N250,000
To register, call us now on 08096303933 or Click to chat with us on WhatsApp
ANCHORED BY
DELIVERED
What is not MEASURED cannot be MANAGED, what is not MANAGED cannot GROW, what does not GROW remains STAGNANT of DIE
Overview
In many organisations, performance management is a complex task for various reasons. Either the KPIs are not measuring what matters, or the period allocated for performance measurement is too far apart to clearly, without bias, measure the true performance of the staff.
While it is easy to buy expensive performance management software, implement it, and pay staff to be in charge of performance management, the basic lack of understanding of balanced scorecards and KPIs will bring complex frustration to the system. This program is designed for everyone to achieve a foundational understanding of the Balance Score Card and Key Performance Indicators and how to implement them in the Performance Management Value Chain.
With this training, participants will be able to:
KPI Selection:
You’ll learn to stop using “vanity metrics". You’ll practise writing clear KPI definitions and choosing Leading indicators (predicting the future) versus Lagging indicators (looking at the past).
Target Setting:
You’ll use a structured formula to set targets. No more “finger in the air" guessing—you’ll use historical data and benchmarks to pick a number that sticks.
The Documentation Form:
This is the core tool. You’ll learn how to fill out a KPI Documentation Form so everyone knows exactly how a metric is calculated.
Cascading:
You’ll map out how a CEO’s “Increase Profit" goal breaks down into a specific functional KPI for a manager on the ground.
Reporting:
You’ll practice running a Performance Review Meeting without it turning into a finger-pointing session.
• Grasp the concept and importance of performance management in organizational success.
• Identify the various stages in the performance management process
• Understand and correctly use essential terms related to performance management.
• Conceptualize and explain the Balanced Scorecard as a strategic management tool.
• Clarify and apply the four perspectives of the Balanced Scorecard in organizational contexts.
• Acquire the ability to construct effective Balanced Scorecards tailored to organizational needs.
• Understand what KPIs are and their role in measuring performance.
• Learn how to decompose smart objectives into measurable elements.
• Develop skills in identifying and choosing the most relevant KPIs for different organizational goals.
• Gain knowledge about different types of KPIs and how to document them effectively.
• Learn how to cascade strategic objectives and KPIs throughout different levels of the organization.
• Understand and apply various performance monitoring indicators
and questions.
• Explore different performance measurement options.
• Learn how to conduct productive performance review meetings.
• Understand the steps in developing performance improvement plans that are actionable and impactful.
COURSE OUTLINE
Module 1: Strategy & Performance
Management?
• Conceptualizing Performance Management
• Stages in Performance Management
• Review of Key Performance Management Terms
Module 2: Balanced Scorecard
Optimization
• Conceptualizing Balanced Scorecard
• Clarifying Balanced Scorecard Perspectives
• Building the Balanced Scorecard
Module 3: Optimizing Key Performance Indicators
• Demystifying KPIs
• Decomposing Smart Objectives
• Generating and Selecting KPIs
• KPI Typology
• Documenting KPI
Module 4: Cascading Balanced Scorecard
• Scorecard Cascading Elements
• Cascading Strategic Objective
• Cascading Key Performance Indicators
Module 5: Performance Monitoring
• Performance Monitoring Indicators
• Performance Monitoring Questions
• Performance Monitoring Timeline
Module 6: Performance Review
• Performance Measurement Options
• Performance Review Meeting
• Giving Effective Performance Feedback
Module 7: Performance Improvement Plan
To Register call us now on 08096303933 or Click to chat with us on WhatsApp
Registration Form
Contact:
For registration and questions
Pause Factory
Tell: 08096303933
Email: bisi@pausefactory.org.ng | ask@pausefactory.org
Address: 19 Town Planning Way, Airtel Bus Stops, Ilupeju, Lagos State, Nigeria