PROGRAMME OVERVIEW
BALANCE SCORE CARD AND KPI OPTIMIZATION
(FOR HR & NON-HR EXECUTIVES)
Practice your skills and apply KPI best practices in a rigorous performance management framework
In a lot of organizations, performance management is a complex task for various reasons. Either the KPIs are not measuring what matters or the period allocated for performance measurement is too far apart to clearly, without bias, measure the true performance of a staff.
While it is easy to buy expensive performance management software, implement it, and pay staff to be in charge of performance management, the basic lack of understanding of balance scorecards and KPIs will bring complex frustration to the system. This program is designed for everyone to achieve a foundational understanding of the Balance Score Card and Key Performance Indicators and how to implement them in the Performance Management Value Chain.
Who should attend
Leaders at any level who are saddled with the responsibility of managing and improving employee performance, whether as a human resource professional or not.
Programme Fee
₦ 250,000 Call or Chat +2348096303933 or send a mail to ask@pausefactory.org
Duration
2 Days
Modules can be adjusted to fit your specific training need and timing
Learning Outcomes
With this training, participants will be able to:
- Grasp the concept and importance of performance management in organizational success.
- Identify the various stages in the performance management process
- Understand and correctly use essential terms related to performance management.
- Conceptualize and explain the Balanced Scorecard as a strategic management tool.
- Clarify and apply the four perspectives of the Balanced Scorecard in organizational contexts.
- Acquire the ability to construct effective Balanced Scorecards
tailored to organizational needs. - Understand what KPIs are and their role in measuring
performance. - Learn how to decompose smart objectives into measurable elements.
- Develop skills in identifying and choosing the most relevant KPIs for different organizational goals.
- Gain knowledge about different types of KPIs and how to document them effectively.
- Learn how to cascade strategic objectives and KPIs throughout different levels of the organization.
- Understand and apply various performance monitoring indicators
and questions. - Explore different performance measurement options.
- Learn how to conduct productive performance review meetings.
- Understand the steps in developing performance improvement plans that are actionable and impactful.
Module 1: Strategy & Performance
Management?
• Conceptualizing Performance Management
• Stages in Performance Management
• Review of Key Performance Management Terms
Module 2: Balanced Score Card Optimization
- The Performance Management Creed
- Skills for Managing Performance
- Stakeholder’s role in Performance Management
Module 3: Performance Management Cycle
3A: Performance Planning
- Setting Performance Objectives
- Setting Performance Target
- Communicating Performance
- Expectations
3B: Performance Monitoring Observation
- Tracking
- Checklist
- Reporting
- Work Review
3C: Performance Review
- Performance Review Meeting
- Performance Appraisal
- Giving Effective Performance Feedback
- Rewarding Performance
Module 4: Using Emotional Intelligence Competencies in Performance Management
Module 5: Coaching for Performance Management
- Power of Rapport
- Questioning Skills
- Listening Skills
- Observation Skills
- THE G.R.O.W. Model
Module 6: Performance Improvement Plan
A CROSS SECTION OF OUR CLIENTELE
