…a customer relationship management course for sales representatives and business development officers
At a height in Sales, every company is at equilibrium because there is a generic state for every product; one of the key reason why a lead, prospect, customer or client would buy into a particular “product” or “service” is the “RELATIONSHIP”. Relationship Management is the key to Customer Satisfaction, thus Customer Retention, thus Customer Advocacy.
This program is designed to identify the intricacies of Managing Relationships at all levels of Selling Process (whether lead generation, prospecting, presenting, identifying customer’s needs, handling objectives) to Managing the Relationship of the Customer after winning the customer. It’s highly practical, filled with games, exercises and deep personality profiles. The DISC Personality Profile is used to analyze the strength and weaknesses of participants for relationship management, personal productivity and identification of key growth areas. It also teaches “how” to identify different types of people and “how” to relate with different types of people.
Sales and Marketing team members including business development officers
₦ 75,000 Per Participant. Group pricing is also available
Modules can be adjusted to fit your specific training need and timing
In this training, participants will be able to:
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