As an Individual

• Develop an effective KPI Performance Management Architecture by accessing international best practices in the field
• Adopt a rigorous approach by getting updated with the latest trends in working with KPIs
• Improve your performance measurement efficiency by practising a variety of techniques to ensure the best KPI selection process
• Work with specific tools that will help you implement a KPI management framework by receiving 10 templates used in working with KPIs
• Access an innovative learning experience based on a 3-stage educational process

• Improve the performance of your company by applying the latest trend methodologies in the fields.

• Improve your decision-making process by appropriately using performance management tools.

• Obtain better organizational results by practising and developing your skills in working with KPIs

• Apply best practice techniques for KPI selection;

• Identify solutions for overcoming the main challenges in setting targets;

• Structure the data-gathering process;

• Perform an in-depth KPI results analysis

Session 1: Understanding KPIs
Activity: KPIs and Balanced Scorecard
• Understanding performance management tools
• From metrics, KPIs, Kris and predictive analytics
• The role and value-added by KPIs
• KPI naming standards
• KPI typology

(leading/ lagging/ input/ process/ output/ outcome)
• Activity: Value flow analysis as a KPI selection technique

Session 3: KPIs in context
Practical Exercise: Cascading objectives and KPIs to the employee level
• Organizational, operational and employee KPIs
• KPIs as part of process management
• KPIs for Service Level Agreements
• KPIs for Supplier Performance
• Activity: KPIs architecture

Session 5: KPI documentation and target setting
• Activity: Target setting in practice
• Functions and design of KPI documentation form
• Developing organizational KPI libraries
• Approaches to target setting
• Activity: Negative behaviours associated with linking bonuses to targets

Session 6: KPI Data Gathering
• Activity: Software and hardware
• Consistency in data quality and KPI measurement
• Best practice in the measurement of KPI
• The KPI data-gathering process • KPI data source taxonomy
• KPI activation tools and techniques
• Activity: Evaluation of performance measurement capability and maturity

Session 7: Data visualisation From scorecard to dashboard design
• Activity: Best practices in data visualisation
• The role of scorecards, dashboards and healthograms
• Rules for relevant performance reports, scorecards and dashboards
• Graphs selection
• Usability in terms of visual design
• Activity: Scorecard and dashboard

Professionals interested in performance management

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to develop a KPI Performance Management Architecture for their department or organization.

Top/middle/lower management professionals

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to manage performance in an integrated manner. The tools and resources offered as part of this training course enable managers to apply the concepts learned within their organizations, immediately after the course

Performance management experts

Professionals such as Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects can learn how to better integrate the performance management system within their organizations and how to achieve consistency by cascading objectives and KPIs to departmental and individual levels.

Pre-course

• This part of the learning experience is meant to ensure a smooth transition to the face-to-face training. You are highly encouraged to take the following steps:

Additional reading – examine a list of resources (books, articles and videos), which will ensure a continuous learning experience.

• Introduction – share an introduction message to present yourself to the other participants in an online group;

• Pre-course evaluation – fill in the need analysis, take a short quiz to establish the current level of knowledge and share your expectations. As a part of this self-evaluation, you can establish personal learning objectives for this training.

• Reading in advance – go through several materials, including topics such as the history of performance management, management theories, and review KPIs definitions before the core course, in order to gain a more holistic view of the subject

After-course

Additional reading – examine a list of resources (books, articles and videos), which will ensure a continuous learning experience.

Core course

During the two days of face-to-face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from the simple matching of concepts to extensive analyses of case studies. The learning experience consists in:

• Applying concepts in practical exercises;

• Analyzing case studies and identifying solutions;

• Using templates to develop performance measurement instruments;

• Sharing experiences and best practices;

• Assessing learning results through a final evaluation test.

Evaluation

The Learning Assessment Quiz will take place at the end of the second day of training

Course materials

• The KPI Infographic.

The qualitative reports

• Performance Management of recent years.

Fact sheets

• What are a KPI, a KRI and Metrics?

• What are a Dashboard and a Scorecard?

• Understanding the KPI Documentation Form.