With the ever increasing busy schedules and demands of our work life, busy professionals, the C Suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gate keepers from unending unscheduled visitors etc. To succeed as a helper for these highly placed personalities, certain peculiar skills are necessary and must be learnt. We have designed this course to aid participants with the mastery of communication, multi-tasking, time and energy management, organization skills, business writing skills, emotional intelligence etc. This is a highly practical course with role plays, video analysis, exercises, assessments that would aid participants with the apparatus to be efficiently effectively in their role as a personal or executive assistant.
Who should attend
Personal Assistants, Executive Assistants, Secretaries.
Programme Fee
₦ ######## Per Participant. Group pricing is also available
Duration
3 Days
Modules can be adjusted to fit your specific training need and timing
Learning Modules
Module 1: Conceptualizing the PA Roles
- ① Understanding the place of Personal Assistant
- ② Traditional Roles and Emerging Roles
Module 2: Business and Administration Skills Review
- ① Administration
- ② Office Environment and Protocols
- ③ Business Communication
- ④ Business Etiquette
Module 3: Interpersonal Relationship
- ① Friendliness
- ② Assertiveness
- ③ Conflict Resolution
- ④ Emotional Mastery
Module 3: Managing Your Time and Staying Organized
- ① Setting goals
- ② Planning
- ③ Managing Your Calendar
- ④ Managing Last Minute Change
- ⑤ Managing Priorities
- ⑥ Urgent Tasks vs Important Tasks
Module 5: Managing the Boss
- ① About Boss Management
- ② Identify and Adapt to their Style
- ③ Anticipating Your Manager’s Needs
- ④ Defining Your Key Responsibilities
- ⑤ Know When to Take the Initiative
- ⑥ Effective Gate Keeping Skills
Module 6: Managing Effective Meetings
- ① Agenda Templates
- ② Minute Taking
- ③ Meeting Time Management
- ④ Formal vs Informal Meetings
Module 7: Problem Solving and Decision Making
- ① Understanding Problem Dynamics
- ② Steps to solving any problem
- ③ Understanding Decision Making Process
- ④ Decision Making Techniques
- ⑤ Managing Uncomfortable Scenarios
Module 8: Managing Sensitive Information
- ① Confidentiality
- ② Discretion and Diplomacy
Learning Outcomes
In this training, participants will be able to:
- ① Explain fully well the place of an official assistant
- ② Manage calendar flawlessly
- ③ Develop social and Emotional intelligence
- ④ Adapt to the manager’s needs and style of working
- ⑤ Take initiative when needed
- ⑥ Develop basic business acumen
- ⑦ Listen actively and communicate effectively
- ⑧ Keeping minutes
- ⑨ Manage meetings expertly
- ⑩ Manage change effectively
- ⑪ Develop emailing etiquette and protocol
- ⑫ Manage confidentiality issues smartly
- ⑬ Develop phone and voicemail etiquette
- ⑭ Handle difficult people and situations
Contact us for this in-plant training
- Address : First Floor, Front Wing, No. 19 Town Planning Way, Airtel Bus Stop, Ilupeju Anthony, Lagos.
- Phone : +234 809 630 3933 and +234 809 087 3207
- Email : ask@pausefactory.org
