With the ever increasing busy schedules and demands of our work life, busy professionals, the C-suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gatekeepers from unending unscheduled visitors, etc.
To succeed as a helper for these highly placed personalities, certain peculiar skills are necessary and must be learned. We have designed this course to aid participants with the mastery of communication, multitasking, time and energy management, organisation skills, business writing skills, emotional intelligence, etc.
This is a highly practical course with role plays, video analysis, exercises, and assessments that would aid participants with the apparatus to be efficient and effective in their role as a personal or executive assistant.
Who should attend
Personal Assistants, Executive Assistants, Secretaries.
Programme Fee
₦ ####### Per Participant.
Group pricing is also available
Duration
3 Days
Modules can be adjusted to fit your specific training needs and timing
Training Modules
Module 1: Conceptualising the PA Roles
- ① Understanding the place of a Personal Assistant
- ② Traditional Roles and Emerging Roles
Module 2: Business and Administration Skills Review
- ① Administration
- ② Office Environment and Protocols
- ③ Business Communication
- ④ Business Etiquette
Module 3: Interpersonal Relationship
- ① Friendliness
- ② Assertiveness
- ③ Conflict Resolution
- ④ Emotional Mastery
Module 4: Managing Your Time and Staying Organised
- ① Setting goals
- ② Planning
- ③ Managing Your Calendar
- ④ Managing Last-Minute Change
- ⑤ Managing Priorities
- ⑥ Urgent Tasks vs Important Tasks
Module 5: Managing the Boss
- ① About Boss Management
- ② Identify and Adapt to their Style
- ③ Anticipating Your Manager’s Needs
- ④ Defining Your Key Responsibilities
- ⑤ Know When to Take the Initiative
- ⑥ Effective Gatekeeping Skills
Module 6: Managing Effective Meetings
- ① Agenda Templates
- ② Minute Taking
- ③ Meeting Time Management
- ④ Formal vs Informal Meetings
Module 7: Problem Solving and Decision Making
- ① Understanding Problem Dynamics
- ② Steps to solving any problem
- ③ Understanding Decision Making Process
- ④ Decision-Making Techniques
- ⑤ Managing Uncomfortable Scenarios
Module 8: Managing Sensitive Information
- ① Confidentiality
- ② Discretion and Diplomacy
Learning Outcomes
In this training, participants will be able to:
- ① Explain fully well the place of an official assistant
- ② Manage calendar flawlessly
- ③ Develop social and Emotional intelligence
- ④ Adapt to the manager’s needs and style of working
- ⑤ Take initiative when needed
- ⑥ Develop basic business acumen
- ⑦ Listen actively and communicate effectively
- ⑧ Keeping minutes
- ⑨ Manage meetings expertly
- ⑩ Manage change effectively
- ⑪ Develop emailing etiquette and protocol
- ⑫ Manage confidentiality issues smartly
- ⑬ Develop phone and voicemail etiquette
- ⑭ Handle difficult people and situations
Contact us for this in-plant training
- Address : First Floor, Front Wing, No. 19 Town Planning Way, Airtel Bus Stop, Ilupeju Anthony, Lagos.
- Phone : +234 809 630 3933 and +234 809 087 3207
- Email : ask@pausefactory.org
