85% of workplace activities are relational and emotional while the other 15% are technical. This is true for countless workplace activities including Customer Servicing. Customer Satisfaction is purely subjected to Relational and Emotional engagement, Customer Service Officers are either attending to a customer’s need, solving an identified challenge or managing a difficult customer. A staff that is empowered with Emotional Intelligence has the innate ability to manage any type of customer.
Customer Service Leaders, Representatives and every customer facing staff
₦ 75,000 Per Participant. Group pricing is also available
Modules can be adjusted to fit your specific training need and timing
In this training, participants will be able to:
A CROSS SECTION OF OUR CLIENTELE