…introductory negotiation course for sales, marketing and customer service personnel

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If we are selling one thing or the other, then we are constantly Negotiating. Negotiation is an integral part of creating value for the organization. The success of any company depends on the Negotiation skills of anyone who relates with prospects and clients on behalf of the company; whether you are seeking resources for your project or team, deciding on a new hire’s salary, or inking a high-stakes deal for your company.se body language to win over on the exchange table? Is your Pursuit Win-Win; Win-Lose; or Lose-Lose; what should be the right paradigm on the Negotiating Table?

Our Negotiation Skill training is designed with practical scenarios to strengthen your negotiation prowess in all areas of life; it will equip you with the necessary apparatus to bring to every Negotiating Table and walk away successfully all the time?

Value Proposition

At the end of this training participants will learn:

  • Recognizing when to walk away from the table
  • Identify how to lay the groundwork for negotiation
  • Explain Interest clarification and the goals of negotiation
  • Identify good and bad results of the negotiation outcome
  • Build their negotiating skills by participating in simulations, role-play, and improvisation
  • Describe the phases of negotiations & gain the skills necessary for successfully negotiating
  • Apply strategies for identifying mutual gain
  • Build critical success determining skills



Module 1: Introduction to Negotiation

  • Cognizing Negotiation
  • You and your Negotiation Style
  • Understanding Negotiation Outcomes
  • Preparing for a Negotiation

Module 2: Conducting a Negotiation

  • Establishing a productive environment
  • Building rapport/Building Trust
  • Opening a Negotiation

Module 3: Negotiation Techniques

  • Identifying the BANTA of Negotiation Process
  • Identifying the WANTA of Negotiation Process
  • Identifying the ZOPA of Negotiation Process
  • Identifying the WAP of Negotiation Process
  • Transitioning

Module 4: Success Determining Skills

  • Questioning Skills
  • Assertiveness Skills
  • Listening Skills
  • Handling Criticism
  • Emotions Mastery


Who can attend?

Any member of staff whose tasks requires any level of negotiation


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Apply for Course30 SEATS LEFT
  • 24 hours
  • 30 SEATS
  • Course Certificate