Business Communication Mastery

This program comes with Impact Making Case Studies and Exercises
This is an entirely unique Leadership Communication Program; you can’t afford not to avail your leaders with it.
YOU CAN’T FIND THIS COURSE ANYWHERE ELSE

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Nurses

OVERVIEW

Are the rules of management changing. Does it still suffice for Nurses to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Nurses creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every nurse with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Nurses.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Working Under Pressure

…secrets of working stress-free in demanding environments that workers must master to increase productivity

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence Certified Professional (EICP) 1st Diet

 COURSE OVERVIEW 

After billions of dollars in research and fact-finding, using world-class organizations, analyzing the human brain, closing studying the different set of people and their results worldwide over substantial numbers of years, the world knowledge bodies, scientists, information technology  experts, human resource professionals, ivy league universities like Yale, Harvard, Silicon Valley, Society for Human Resource Resource Management, International Coaching Federation, and so on have concluded that your Emotional Quotient (EQ) is more important in achieving a holistic success in life than your Intelligent Quotient (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

Undiluted Content

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

In-Depth

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

Global Partnership

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

Globally Recognized Certificate

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

Noble Goal Coaching

A one-on-one consolidation coaching session is available for every participant who so desires.

Click to Register

OUR EMOTIONAL INTELLIGENCE MODEL

•Know Yourself

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•Choose Yourself

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•Give Yourself

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

To provide a practical and simple way to learn and practice emotional intelligence, Six Seconds developed a three-part model in 1997 as a process – an action plan for using emotional intelligence in daily life. Learnable, Measurable, Scientific backed up with Artificial Intelligence. This model of EQ-inAction begins with three important pursuits: to become more aware (noticing what you do), more intentional (doing what you mean), and more purposeful (doing it for a reason).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

This course is designed for:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

• Individuals with deep emotional hurts from past or present issues always find their peace from EICP

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Lawyers

OVERVIEW

Are the rules of management changing. Does it still suffice for Lawyers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Lawyers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every lawyer with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Lawyers to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Lawyers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Coaching and Mentoring

OVER VIEW

As organizational structures continue to get flattered in the global workplace environment, the need to get the best out of subordinates will continue to get intensified. One key quality of today’s managers is the ability to guide subordinates effectively towards speedy performance and a proven and trusted tool to achieve such is Coaching and Mentoring.

Whether for the long-term guidance of subordinate or for guidance towards the strengthening of a particular identified weakness, Coaching and Mentoring will remain a potent tool for the improvement of employee performance. This course has been designed to be highly practical and interactive as we impact participants with required tools.

The facilitators of this course are strictly Practicing Certified Life  Coaches

VALUE PROPOSITION

At the end of this training participants will:

• Have developed an understanding of the principles of coaching and mentoring
• Understand the part that coaching and mentoring play in the performance management context
• Have identified the competencies a manager must develop in order to be an effective coach, and an inspiring mentor – and when to use each intervention

• Be able to use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts
• Be able to create a nurturing, productive environment
• Understand how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching/mentoring outcome

• Have developed an understanding of productive questioning skills and learn to deal with different types of performance issues
• Have had the opportunity to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance

• Be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan of action to implement

MODULES/UNITS

Module 1. Introduction

• Understanding Coaching
• Understanding Mentoring
• Similarities and Differences

Module 2. Building Rapport

• What is Rapport
• Strategies for building rapport
• Mirroring for acceptance

Module 3. The Power of Questions

• Types of Questions
• Using questions for performance development

Module 4. The G.R.O.W Model

• Determining the Goal
• Establishing Realities
• Generating Options
• Establishing the Will

Module 5. Communication in Coaching and  Mentoring

• Effective Listening
• Providing Feedback

Module 6.Emotional Stability in Coaching and Mentoring

WHO CAN ATTEND?

Leaders at any levels

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

i-Factory Empowered Collaborative Team

…a two-day team building strategy session

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Insight For People Management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Personal Assistants

OVERVIEW

With the ever increasing busy schedules and demands of our work life, busy professionals, the C Suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gatekeepers from unending unscheduled visitors etc. To succeed as a helper for these highly placed personalities certain peculiar skills are necessary and must be learned. We have designed this course to aid participants with the mastery of communication, multi-tasking, time and energy management, organization skills, business writing skills, emotional intelligence etc. This is a highly practical course with role plays, video analysis, exercises, assessments that would aid participants with the apparatus to be efficiently effectively in their role as a personal or executive assistant.

VALUE PROPOSITION

At the end of this training, participants will be able transformed to:

• Explain fully well the place of an office assistant
• Manage calendar flawlessly
• Develop social and Emotional intelligence
• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop basic business acumen
• Listen actively and communicate effectively
• Keeping minutes
• Manage meetings expertly
• Manage change effectively
• Develop emailing etiquette and protocol
• Manage confidentiality issues smartly
• Develop phone and voicemail etiquette
• Handle difficult people and situations

MODULES/UNITS

Module 1 Conceptualizing the PA Roles

• Understanding the place of Personal Assistant
• Traditional Roles and Emerging Roles

Module 2: Business  and Administration Skills Review

• Administration
• Office Environment and Protocols
• Business Communication
• Business Etiquette

Module 3: Interpersonal

• Friendliness
• Assertiveness
• Conflict Resolution
• Emotional Mastery

Module 4: Managing Your Time and Staying Organized

• Setting goals
• Planning
• Managing Your Calendar
• Managing Last Minute Change
• Managing Priorities
• Urgent Tasks vs Important Tasks

Module 5: Managing the Boss

• About Boss Management
• Identify and Adapt to their Style
• Anticipating Your Manager’s Needs
• Defining Your Key Responsibilities
• Know When to Take the Initiative
• Effective Gate Keeping Skills

Module 6: Managing Effective Meetings

• Agenda Templates
• Minute Taking
• Meeting Time Management
• Formal vs Informal Meetings

Module 7: Problem Solving and Decision Making

• Understanding Problem Dynamics
• Steps to solving any problem
• Understanding the Decision-making Process
• Decision-Making Techniques
• Managing Uncomfortable Scenarios

Module 8: Managing Sensitive Information

• Confidentiality
• Discretion and Diplomacy
• Data Security Explained

WHO CAN ATTEND?

Personal Assistants, Executive Assistants, Secretaries

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Engineers

OVERVIEW

Are the rules of management changing. Does it still suffice for Engineers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Engineers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every engineer with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the Key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Engineers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence Practitioner Certification (EQPC) international certification

From USA/ Dubai to Lagos

EQ Practitioner Certification: Building Capacity for Transformation with Emotional Intelligence, Nigeria

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Effective Presentation Skills

OVERVIEW

A great idea, product, service or solution no matter how grand, will always lose its potency to a bad and flaw-filled presentation. Unfortunately, today’s world would rather judge a presentation on how well it was said instead what was said; this means how well a message is presented has a maximum influence on the content. Presentation Skills without any iota of doubt is an asset that your people must have. Our Effective Presentation Skills Training Programs have been designed and targeted to equip participants with the necessary competence required to deliver a captivating and convincing presentation to anybody, anytime, anywhere.

VALUE PROPOSITION

At the end of this training participants will learn:

• Recognize the key steps in preparing for a presentation
• Break their presentations into an easily deliverable and audience-friendly structure
• Distinguish between preparing a presentation and preparing to present a presentation
• Identify the usage of the non-verbal communication tool
• Identify the secrets to mastering fear, nervousness and lack of confidence
• Detect how to use stories in creating a lasting impression
• Recognize strategies for carrying the audience along

MODULES/UNITS

Module 1: Introduction to Presentation Skills

• Understanding the Power of Presentation Skills
• Analyzing and understanding the Crux of a Great Presentation

Module 2: Prepare the Presentation

• Why; Understanding the Message
• Who; Audience Analysis
• What; Objective/Content/Structure
• Where; Logistics and Location
• When: Temperature vs Energy

Module 3: Delivering the Presentation

• Imagery; a potent tool
• Emotional Stability; Overcoming Fear and Nervousness
• Exhibiting Confidence
• Body Language Mastery and Movements
• Moving the Audience
• The Voice Factor
• Answering Questions

Module 4: Presentation Aids

• PowerPoint Rules
• Flipchart
• Using Props

Module 5: Practice

• What to Practice
• How to Practice
• Preparing to Present the Presentation
• Practice!Practice !Practice!

Practical Presentations by Participants

WHO CAN ATTEND?

Middle-Level Managers (Anybody who is responsible for the performance of others)

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Architects

OVERVIEW

Are the rules of management changing. Does it still suffice for Architects to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Architects creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every architect with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the Key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Architects.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Accountants

OVERVIEW

Are the rules of management changing. Does it still suffice for Accountants to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Accountants creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every accountant with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the Key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Accountants.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Social Workers

OVERVIEW

Are the rules of management changing. Does it still suffice for Social Workers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Social Workers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every Social Worker with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Social Workers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Leading With Emotional Intelligence

OVERVIEW

Leadership; beyond all explanation is “ability to influence people” towards the attainment of stated goals. How do you relate with, communicate with, delegate, motivate, reprimand and influence different people with different backgrounds, beliefs, thought patterns and temperament? How do you ensure a harmonious environment within your team?

Emotional Intelligence teaches the ability to master “self” and understand “others”; the resultant effect is effective leadership and thus operational success. “Emotional Intelligence competencies are not innate talents, but learned abilities, each of which has a unique contribution to making leaders more resonant, therefore, more effective.” …Daniel Goleman. We have designed this program to be highly practical and the exercises are everyday real-life situations.

VALUE PROPOSITION

At the end of this training participants will be able to:

• Lead teams more effectively towards improved performance
• Develop the capacity to work and relate with different personality types
• Identify how to manage their emotions in challenging situations
• Develop empowering communication style that keeps subordinates motivated
• Sustain a more harmonious team
• Delegate and motivate better with improved feedback
• Develop improved work relationships
• Improve leadership effectiveness
• Manage change within the organization more effectively
• Gain the power for emotional flexibility and thus aid good decision making even under “pressure”

This model can be deployed for any category of staff in any department at any level. We manage the communication style and content to fit the participants.

MODULES/UNITS

Module 1: i-Factory Personality Model

• Who are you?
• Why you act the way you do
• 3 Variables that Defines YOU

Module 2: Defining and Analyzing “EMOTIONS”

• Emotion as a process
• The Equation of Emotion
• Levels of Emotional Competence
• The Cycle of Emotions
• The Cognition of Emotional Intelligence

Module 3: Emotional Intelligence & Leadership

• Emotional Intelligence and the 5 Leadership Fundamentals
• The 7 Step Emotional Intelligence Journey to Influence

Module 4 : Building Arcs of Emotional Intelligence

The Know Yourself Arc (Personal Leadership Cognition and Assessment)

The Choose Yourself Arc (C.O.I.N Model) (Bridging the Gap between weakness and Mastery)

The Social Awareness Arc (Understanding others and the right “People Paradigm” to sustain)

Give Your Self Arc (NOBLE GOAL) (Creating an internal overarching purpose for impact making leadership)

WHO CAN ATTEND?

Designed for Leaders at different levels saddled with the responsibility of influencing subordinates.

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Working Under Pressure

…secrets of working stress-free in demanding environments that workers must master to increase productivity

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Selling and Marketing With Emotional Intelligence

OVERVIEW

“YOU ARE WHAT YOU SELL” is not a cliché; it is a fact. Sale, everything a Sales Person is doing is simply “relational. The real selling skills are the ability to manage prospects towards the purchase and the distance between Prospecting and “Closing a deal” is filled with several Emotional Bullets; any sales person who lacks Emotional Intelligence will not be able to sell successfully. How Prospects or Customers “feel” about a Salesperson go a long way to determine their purchase or repeat purchase. This course will equip your people with key Emotional Intelligence Skill as it relates to every stage of the Sales Process.

MODULES/UNITS

Module 1: i–Factory Personality Model

• Who are you?
• Why you act the way you do
• 3 Variables that Defines YOU

Module 2 Defining and Analyzing “EMOTIONS”

• Emotion as a process
• The Equation of Emotion
• Levels of Emotional Competence
• The Cycle of Emotions
• The Cognition of Emotional Intelligence

Module 3 123-KCG Emotional intelligence Model

Module 4: Sales i-Factory Profile Debrief

Module 5

• Prospecting with Know Yourself Competencies
• Prospecting with the C.O.I.N Model
• Give Yourself to Prospecting Module 6
• Utilizing EI Competencies in Sales Meeting
• Utilizing EI Competencies in Presentation
• Utilizing EI Competencies in Negotiation
• Utilizing EI Competencies in Handling Objections
• Utilizing EQ Competencies in Account Management

White Paper by 6Seconds; World largest Emotional Intelligence Network

Companies investing in emotional intelligence training outsell their competition.
• Sanofi-aventis + $2m/month
• Metlife + 37%
• L’oreal + $2,558,360
• Amex advisors + 2%

What’s it Worth?A powerful study by Benjamin Palmer and Sue Jennings demonstrates that
the skills of emotional intelligence are worth over $2million per month.
At Sanofi-Aventis, a pharmaceutical company, a group of salespeople was randomly split into a
control and development group. The development group received emotional intelligence
training and increased their EQ by 18% (on average), after which they out-sold the control
group by an average of 12%, or $55,200 each.

At L’oreal, sales agents selected on the basis of certain emotional competencies significantly
outsold salespeople selected using the company’s standard selection procedure. On an annual
basis, salespeople selected on the basis of emotional competence sold $91,370 more than other
salespeople did, for a net revenue increase of $2,558,360

WHO CAN ATTEND?

Designed for Sales Managers, Sales and Marketing Managers, Sales Team Leads

VALUE PROPOSITION

At the end of this training participants will be able to:

• Recognize and understand their personality, what informed who they have become, how it influences their sales success and the effect on prospects and customers.
• Become aware of their Emotional Quotient, how it affects their day to day sales result and further more begin to increase it.
• Begin to effectively manage and regulate their emotions to make sure emotions don’t disrupt their behavior and vastly increase their productivity.
• Recognize prospect’s feelings when interacting with them and become a trusted person in their network for a more healthy business relationship.
• Identify prospects and customers’’ needs systematically and respond accordingly to get maximum results in their interactions with them.
• Establish rapport with prospects and customers to improve the effectiveness of their communication
• Become aware of the Emotional Bullets that flies when relating with customers and become equipped to deal with them.

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Coaching and Mentoring

OVER VIEW

As organizational structures continue to get flattered in the global workplace environment, the need to get the best out of subordinates will continue to get intensified. One key quality of today’s managers is the ability to guide subordinates effectively towards speedy performance and a proven and trusted tool to achieve such is Coaching and Mentoring.

Whether for the long-term guidance of subordinate or for guidance towards the strengthening of a particular identified weakness, Coaching and Mentoring will remain a potent tool for the improvement of employee performance. This course has been designed to be highly practical and interactive as we impact participants with required tools.

The facilitators of this course are strictly Practicing Certified Life  Coaches

VALUE PROPOSITION

At the end of this training participants will:

• Have developed an understanding of the principles of coaching and mentoring
• Understand the part that coaching and mentoring play in the performance management context
• Have identified the competencies a manager must develop in order to be an effective coach, and an inspiring mentor – and when to use each intervention

• Be able to use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts
• Be able to create a nurturing, productive environment
• Understand how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching/mentoring outcome

• Have developed an understanding of productive questioning skills and learn to deal with different types of performance issues
• Have had the opportunity to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance

• Be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan of action to implement

MODULES/UNITS

Module 1. Introduction

• Understanding Coaching
• Understanding Mentoring
• Similarities and Differences

Module 2. Building Rapport

• What is Rapport
• Strategies for building rapport
• Mirroring for acceptance

Module 3. The Power of Questions

• Types of Questions
• Using questions for performance development

Module 4. The G.R.O.W Model

• Determining the Goal
• Establishing Realities
• Generating Options
• Establishing the Will

Module 5. Communication in Coaching and  Mentoring

• Effective Listening
• Providing Feedback

Module 6.Emotional Stability in Coaching and Mentoring

WHO CAN ATTEND?

Leaders at any levels

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence Mastery For Superior Performance (Work & Life)

YOU, YOUR STAFF OR WORKERS IN YOUR ORGANIZATION WOULD NEED THIS TRAINING IF THE FOLLOWING DESCRIBES YOU OR THEM:

Individuals who know they can achieve more in work/life but find it difficult to do what is required of them.

Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.

Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results.

Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results at work.

Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships.

Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships.

Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being.

Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts.

Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results..

AT THE END OF THIS TRAINING PARTICIPANTS WILL BE ABLE TO:

• Recognize and understand their personality, what informed who they have become, how it influences their productivity and the effect on co-workers.
• Become aware of their Emotional Quotient, how it affects their day to day result and furthermore begin to increase it.
• Begin to effectively manage and regulate their emotions to make sure they don’t disrupt their behavior and vastly increase their productivity.
• Understand others people’s feelings when interacting with them and become a trusted person in their network for a more healthy work environment.
• Understand others’ needs systematically and respond accordingly to get maximum results in their interactions with them.
• Establish rapport with others and improve the effectiveness of their communication
• Become aware of the Emotional Darts that flies around the workplace and become equipped to deal with them. This model can be deployed for any category of staff in any department at any level. We manage the communication style and content to fit the participants.

During the course of the 2 days we will debrief your personality type and brain style, unlock your emotional intelligence capabilities and empower you with day to day strategies that is fit for you and your circumstances.

• Know Your Self Clearly seeing what you feel and do. Emotions are data, and these competencies allow you to accurately collect that information.

• Choose Your Self Doing what you mean to do. Instead of reacting “on autopilot,” these competencies allow you to proactively respond.

• Give Yourself These competencies allow you to put your vision and mission into your daily activities so you relate and lead on

Venue|Date|Time

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos

December 13 14, 2018 (Early Bird December 7th)

09:00 am – 04:00 pm

WHO CAN ATTEND?

Designed for Organizational Staff at all levels requiring improvement in effectiveness, relationships, quality of life and well being.

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Insight to People Management (Certified)

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW 

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY  EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

Click to Register

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

• Individuals with deep emotional hurts from past or present issues always find their peace from EICP

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Pharmacists

OVERVIEW

Are the rules of management changing. Does it still suffice for Pharmacists to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Pharmacists creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every pharmacist with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Pharmacists.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module 1: EQ on the Dashboard

• EQ the Key Driver
• 18 Performance Talents
• 6 EQ Performance Indicators

Module 2: Essentials of Trust

• Trust as a Feeling
• Trust as a Performance Driver
• 5 Cs of Establishing Trust
• From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

• Change from the Brain
• The Emotional Ring of Resistance
• Exploring the Catalyst of Successful Change
• From Nursing to Inspiring Change

Module 4:  Igniting Motivation

• Exploring the Ice Berg
• Motivation vs Control
• From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

• When Team Feels
• Group Affect Model
• From Individual to Team Performance

Module 5: Accelerating Execution

• From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

• Recognize and understand their personality, what informed who they have become, how it influences their service style
• Begin to serve customers from the heart
• Understand customer personality types and the behavioral tendencies of each type of customer
• Recognize the simple strategies to deploy in handling any type of customer
• Recognize ways of taking charge of their immediate surrounding using their own emotional strength
• Create a conducive environment for customers which allow transactions to thrive successfully
• Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
• Identify the secret to understanding customers communication beyond their words
• Build better body language techniques for better customer relationship management

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Business Communication Mastery

This program comes with Impact Making Case Studies and Exercises
This is an entirely unique Leadership Communication Program; you can’t afford not to avail your leaders with it.
YOU CAN’T FIND THIS COURSE ANYWHERE ELSE

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

i-Factory Empowered Collaborative Team

…a two-day team building strategy session

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org