EQ Café

 Details

What is EQ and what would it mean to practice emotional intelligence?

Join this highly participatory EQ Café to learn about:

  • Your goals and how to reach them
  • How being smarter with feelings can help us move forward
  • What it means to “practice” emotional intelligence

Who: Anyone interested in learning how to practice EQ at work, or in your community.

What: Free workshop

When: February 23, 5:00 – 7:00 pm

Where: Simeon’s Pivot Resources: 19, Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

How: Save your space by Registering

Questions: Please email Six Seconds’ Network Leader, Enahoro Okhae ask@pausefactory.org

Kindly Register below

The FREE Pause Factory (NIG) and Six Seconds’ (USA) EQ Café is a fun-but-serious session on using emotional intelligence to improve collaboration. We’ll explore challenges and strengths of collaborating to solve big challenges like improving the environment and organization.

Questions: Please Contact

Tel: 08097374698 | 08096303933 |
Email: teslim@pausefactory.org | ask@pausefactory.org

 

Register For FREE Below

 

 

Organized by:

Six Seconds (USA) is the largest Emotional Intelligence Network in the world and is a nonprofit organization researching what works in Emotional Intelligence and sharing best practices via methods & tools that are Global, Scientific, Transformational. We teach the skills of emotional intelligence to fill the “missing link” needed for people to become more aware, intentional, and purposeful so individuals, teams, organizations, families, schools, and communities flourish.

january, 2019

FeaturedLeading With Emotional IntelligenceLEI

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Leading With Emotional Intelligence

OVERVIEW

Leadership; beyond all explanation is “ability to influence people” towards the attainment of stated goals. How do you relate with, communicate with, delegate, motivate, reprimand and influence different people with different backgrounds, beliefs, thought patterns and temperament? How do you ensure a harmonious environment within your team?

Emotional Intelligence teaches the ability to master “self” and understand “others”; the resultant effect is effective leadership and thus operational success. “Emotional Intelligence competencies are not innate talents, but learned abilities, each of which has a unique contribution to making leaders more resonant, therefore, more effective.” …Daniel Goleman. We have designed this program to be highly practical and the exercises are everyday real life situations.

VALUE PROPOSITION

At the end of this training participants will be able to:

  • Lead teams more effectively towards improved performance
  • Develop the capacity to work and relate with different personality types
  • Identify how to manage their emotions in challenging situations
  • Develop empowering communication style that keeps subordinates motivated
  • Sustain a more harmonious team
  • Delegate and motivate better with improved feedback
  • Develop improved work relationships
  • Improve leadership effectiveness
  • Manage change within organization more effectively
  • Gain the power for emotional flexibility and thus aid good decision making even under “pressure”

This model can be deployed for any category of staff in any department at any level. We manage the communication style and content to fit the participants.

 

MODULES/UNITS

Module 1: i-Factory Personality Model

  • Who are you?
  • Why you act the way you do
  • 3 Variables that Defines YOU

Module 2: Defining and Analyzing “EMOTIONS”

  • Emotion as a process
  • The Equation of Emotion
  • Levels of Emotional Competence
  • The Cycle of Emotions
  • The Cognition of Emotional Intelligence

Module 3: Emotional Intelligence & Leadership

  • Emotional Intelligence and the 5 Leadership Fundamentals
  • The 7 Step Emotional Intelligence Journey to Influence

Module 4: Building Arcs of Emotional Intelligence

 

The Know Yourself Arc (Personal Leadership Cognition and Assessment)

The Choose Yourself Arc (C.O.I.N Model) (Bridging the Gap between weakness and Mastery)

The Social Awareness Arc (Understanding others and the right “People Paradigm” to sustain)

Give Your Self Arc (NOBLE GOAL) (Creating an internal overarching purpose for impact making leadership)

 

WHO CAN ATTEND?

Designed for Leaders at different levels saddled with the responsibility of influencing subordinates.

 

For Details:

 

 

 

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedExceptional Customer ServiceECS

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Exceptional Customer Service

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case-studies and role-plays.

 

VALUE PROPOSITION

At the end of this training participants will be able to:

  • Recognize how one’s attitude affects service standards
  • Explain what customer service means in relation to internal & external customers
  • Master ways to develop & maintain a positive customer focused attitude
  • Develop needs analysis techniques to better address customer needs
  • Recognize ways of taking charge of their immediate surrounding
  • Apply outstanding customer service techniques to generate return business
  • Identify the weight of the three different communication mediums
  • Build better body language techniques for better relationship management
  • Practice techniques for developing good will through in-person customer service
  • Formulate take away techniques for service excellence over the phone
  • Gain insight to connecting with customers online
  • Master techniques for dealing with difficult customers
  • Acquire tools for recovering difficult customers

MODULES/UNITS

Module 1 Introduction to Customer Service

  • Who are customers?
  • What is customer Service?
  • Who provides customer service?

Module 2: Customer Service Oriented Attitude

  • Where attitude lies
  • Why attitude matters
  • Creating a positive first impression

Sustaining a positive energy

Module 3: Meeting the Customer’s Needs

  • Comprehending the Customer’s Need
  • Openness as a Critical Understanding Factor
  • The need common to every customer and how to deliver it
  • Creating a positive lasting impression

Module 4: Person to Person Customer Service

  • Your Desk; Your Zone
  • Managing multiple customer request
  • The tripartite communication medium; the weight; the effect.
  • The “Integrity of Communication”
  • Body Language as a winning tool
  • Aggressive-Assertive-Passive

Module 5: Over The Phone Customer Service

  • The telephone disadvantage
  • The Power of Tone
  • Telephone Etiquette
  • General Telephoning tips

Module 6: Electronic Customer Servicing

  • The E-Mailing disadvantage
  • The E-Mailing Advantage
  • The Do’s and Don’ts of Emailing
  • General Tips of Emailing

Module 7: Managing and Recovering Difficult Customers

  • Types of Difficult Customers
  • The Rules of De-Escalating Customer’s Anger
  • Building Rapport
  • Establishing Common Ground
  • Generating alternative solutions

Module 8: Achieving Customer Service with  Emotions Intelligence

 

WHO CAN ATTEND?

Every member of an organization seeking to improve her brand through better customer relationship

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedSelling and Marketing With Emotional IntelligenceSMEI

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Selling and Marketing With Emotional Intelligence

OVER VIEW

“YOU ARE WHAT YOU SELL” is not a cliché; it is a fact. Sale, everything a Sales Person is doing is simply “relational. The real selling skills is the ability to manage prospects towards purchase and the distance between Prospecting and “Closing a deal” is filled with several Emotional Bullets; any sales person who lacks Emotional Intelligence will not be able to sell successfully. How Prospects or Customers “feel” about a Sales person go a long way to determine their purchase or repeat purchase. This course will equip your people with key Emotional Intelligence Skill as it relates to every stage of the Sales Process.

 

MODULES/UNITS

Module 1: i–Factory Personality Model

  • Who are you?
  • Why you act the way you do
  • 3 Variables that Defines YOU

Module 2 Defining and Analyzing “EMOTIONS”

  • Emotion as a process
  • The Equation of Emotion
  • Levels of Emotional Competence
  • The Cycle of Emotions
  • The Cognition of Emotional Intelligence

Module 3 123-KCG Emotional intelligence Model

Module 4: Sales i-Factory Profile Debrief

Module 5

  • Prospecting with Know Yourself Competencies
  • Prospecting with the C.O.I.N Model
  • Give Yourself to Prospecting Module 6
  • Utilizing EI Competencies in Sales Meeting
  • Utilizing EI Competencies in Presentation
  • Utilizing EI Competencies in Negotiation
  • Utilizing EI Competencies in Handling Objections
  • Utilizing EQ Competencies in Account Management

 

White Paper by 6Seconds; World largest Emotional Intelligence Network

Companies investing in emotional intelligence training outsell their competition.
• Sanofi-aventis + $2m/month
• Metlife + 37%
• L’oreal + $2,558,360
• Amex advisors + 2%

What’s it Worth?A powerful study by Benjamin Palmer and Sue Jennings demonstrates that
the skills of emotional intelligence are worth over $2million per month.
At Sanofi-Aventis, a pharmaceutical company, a group of salespeople was randomly split into a
control and development group. The development group received emotional intelligence
training and increased their EQ by 18% (on average), after which they out-sold the control
group by an average of 12%, or $55,200 each.

At L’oreal, sales agents selected on the basis of certain emotional competencies significantly
outsold salespeople selected using the company’s standard selection procedure. On an annual
basis, salespeople selected on the basis of emotional competence sold $91,370 more than other
salespeople did, for a net revenue increase of $2,558,360

WHO CAN ATTEND?

Designed for Sales Managers, Sales and Marketing Managers, Sales Team Leads

VALUE PROPOSITION

At the end of this training participants will be able to:

  • Recognize and understand their personality, what informed who they have become, how it influences their sales success and the effect on prospects and customers.
  • Become aware of their Emotional Quotient, how it affects their day to day sales result and further more begin to increase it.
  • Begin to effectively manage and regulate their emotions to make sure emotions don’t disrupt their behavior and vastly increase their productivity.
  • Recognize prospect’s feelings when interacting with them and become a trusted person in their network for a more healthy business relationship.
  • Identify prospects and customers’’ needs systematically and respond accordingly to get maximum results in their interactions with them.
  • Establish rapport with prospects and customers to improve the effectiveness of their communication
  • Become aware of the Emotional Bullets that flies when relating with customers and become equipped to deal with them.

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedBusiness Communication MasteryBCM

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Business Communication Mastery

This program comes with Impact Making Case Studies and Exercises
This is an entirely unique Leadership Communication Program; you can’t afford not to avail your leaders with it.
YOU CAN’T FIND THIS COURSE ANYWHERE ELSE

OVER VIEW

It is impossible to operate an organization in isolation, there would always be one form of communication or the other. The exchange of Ideas, information, instructions and the expression of acceptance or refusal are fundamental features of any organization. These exchange can take place internally within employees or externally with customers, vendors, other stakeholders and organizations. The purpose of this course is to empower and optimize the communication process in your organization. We know without any doubt that the continuous success of your organization is pivoted upon the aggregate communication style prevailing in your organization. This program is highly practical, filled with role plays, self assessments, video analysis, emotional hooks and case studies.

 

VALUE PROPOSITION

At the end of this training participants will learn:

  • Describe the Process of Communication as it affects the success in communication
  • Use the right Body Language for different situations
  • Manage their tone effectively to make communication accurate
  • Identify their personal Communication Style, the strength and weakness of it and the best use of it.
  • Differentiate between Hearing and Listening and recognize act of effective listening
  • Write result driven proposals
  • Describe the components of a complete communication
  • Compose sentences with courtesy and pleasantness
  • Identify the intricacies of telephone conversation

 

MODULES/UNITS

Module 1: Introduction to Business Communication

  • Understanding Business Communication; Process
  • Perspective in Communication

Module 2: Empowering the Elements of Communication

  • The shared weight of your communication
  • The Myth and Mastery of Words
  • The Mystery of Body Language
  • The Mix of Tone

Module 3: The Communicator Style Matrix

  • Dynamics of Direct Communicator
  • Dynamics of Spirited Communicator
  • Dynamics of Considerate Communicator
  • Dynamics of Systematic Communicator
  • The Emotionally Balanced Communicator

Module 4: Mastering Listening Capabilities

  • Hearing and Listening
  • Personal Listening Barriers
  • Mastering Active Listening

Module 5: Business Writing

  • Rules that govern Written Communication
  • Email Communication
  • Writing Letters
  • Writing Proposals

Module 6: Making Communication Complete

  • The 5 “I”s of Communication
  • The Visual and Auditory “I”
  • The Feelings “I”
  • The Interpreting “I”
  • The Action “I”
  • The Result “I”

Module 7: Telephone Mastery

  • Call Structure
  • Telephone Etiquette/Non-Verbal Effect
  • Customer Satisfaction over the telephone

Module 8: The Equation of Courtesy in Communication

  • Creating the MODAL Hook
  • Getting Magical
  • Applying Intention
  • Making Feedback Count

 

WHO CAN ATTEND?

Middle Level Managers (Anybody who is responsible for the performance of others)

 

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For NursesEQed Nurses

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Emotional Intelligence For Nurses

OVERVIEW

Are the rules of management changing. Does it still suffice for Nurses to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Nurses creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every nurse with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Nurses.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

 

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedWorking Under PressureWUP

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Working Under Pressure

…secrets of working stress-free in demanding environments that workers must master to increase productivity

OVERVIEW

What exactly does “working under pressure” means? this statement is almost becoming a cliché on the interview table. With the complexities of our present business world, expectations are high and as such people need to achieve so much in time; but is the need to achieve so much the catalyst for pressure? It has become extremely important for people to understand the dynamics of workplace pressure and more importantly develop the required resilience. While stress and pressure are two different elements, they affect our state per time, and at such times we would deploy actions upon which results would be determined. This course is designed to help participants work effectively irrespective of the “pressure” the environment seems to be exerting.

VALUE PROPOSITION

After this training, participants will:

  • Recognize what is positive stress and what is negative stress
  • Identify the difference between Pressure and Stress
  • Recognize the physiological and mental result of “working under pressure”
  • Use techniques to gain resilience against pressure
  • thinking traps which get in the way of performance and prolong stress unnecessarily
  • Tips on how to reduce pressure and stress levels
  • Change pressure situations into positive ones
  • Discuss the type of situations that cause stress
  • How our attitudes, beliefs and behavior can build resilience to stress
  • What happens to our mind and body when we overload it with stress and how to protect ourselves?
  • Use techniques to show how to reduce stress levels and build resilience
  • Achieve increase productivity on the job

 

MODULES/UNITS

Module 1: Cognizing Pressure

  • Pressure; what Is it?
  • Pressure vs Stress
  • Pressure Cooker
  • The positive and negative impact of pressure
  • Types of Pressure

Module 2: The Myth of  Working under Pressure

  • Internal vs External Pressure
  • STEP Model for Pressure Awareness

Case Study

  • Meeting Case
  • Deadline Case
  • Expectation Case
  • People Case

Module 3:  Pressure and Personality

  • Personality Brief
  • Your Personal Pressure Type
  • Your Pressure Analysis

Module 4:  Managing Pressure, Emotional Intelligence Pathway

  • Pattern Recognition
  • Impact Consciousness
  • Navigate Emotions
  • Action vs Alternate Action

Module 5:   The Reaction Cycle

WHO CAN ATTEND?

Employee’s of any organization with demanding activities

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedPersonal Effectiveness

Event Details

Personal Effectiveness

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Certified Professional (EICP) 1st DietEICP

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Emotional Intelligence Certified Professional (EICP) 1st Diet

 COURSE OVERVIEW 

After billions of dollars in research and fact-finding, using world-class organizations, analyzing the human brain, closing studying the different set of people and their results worldwide over substantial numbers of years, the world knowledge bodies, scientists, information technology  experts, human resource professionals, ivy league universities like Yale, Harvard, Silicon Valley, Society for Human Resource Resource Management, International Coaching Federation, and so on have concluded that your Emotional Quotient (EQ) is more important in achieving a holistic success in life than your Intelligent Quotient (IQ).

 

WHY SHOULD YOU ATTEND THIS PROGRAM?

Undiluted Content

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

In-Depth

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

Global Partnership

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

Globally Recognized Certificate

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

Noble Goal Coaching

A one-on-one consolidation coaching session is available for every participant who so desires.

Click to Register

OUR EMOTIONAL INTELLIGENCE MODEL

Image of 6Seconds.org

•Know Yourself

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•Choose Yourself

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

Give Yourself

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

 

To provide a practical and simple way to learn and practice emotional intelligence, Six Seconds developed a three-part model in 1997 as a process – an action plan for using emotional intelligence in daily life. Learnable, Measurable, Scientific backed up with Artificial Intelligence. This model of EQ-inAction begins with three important pursuits: to become more aware (noticing what you do), more intentional (doing what you mean), and more purposeful (doing it for a reason).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

This course is designed for:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

• Individuals with deep emotional hurts from past or present issues always find their peace from EICP

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Cafe: LagosEQ Cafe

Event Details

FREE Emotional Intelligence Cafe (Training): Lagos

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For LawyersEQed Lawyers

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Emotional Intelligence For Lawyers

OVERVIEW

Are the rules of management changing. Does it still suffice for Lawyers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Lawyers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every lawyer with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Lawyers to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Lawyers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Certified Coach (EICC)EICC

Event Details

Emotional Intelligence Certified Coach (EICC)

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Sheraton Hotel

Organizer

Pause Factoryask@pausefactor.org

FeaturedCoaching and MentoringCM

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Coaching and Mentoring

OVER VIEW

As organizational structures continue to get flattered in the global workplace environment, the need to get the best out of subordinates will continue to get intensified. One key quality of today’s managers is the ability to guide subordinates effectively towards speedy performance and a proven and trusted tool to achieve such is Coaching and Mentoring.

Whether for the long-term guidance of subordinate or for guidance towards the strengthening of a particular identified weakness, Coaching and Mentoring will remain a potent tool for the improvement of employee performance. This course has been designed to be highly practical and interactive as we impact participants with required tools.

The facilitators of this course are strictly Practicing Certified Life  Coaches

VALUE PROPOSITION

At the end of this training participants will:

  • Have developed an understanding of the principles of coaching and mentoring
  • Understand the part that coaching and mentoring play in the performance management context
  • Have identified the competencies a manager must develop in order to be an effective coach, and an inspiring mentor – and when to use each intervention
  • Be able to use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts
  • Be able to create a nurturing, productive environment
  • Understand how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching/mentoring outcome
  • Have developed an understanding of productive questioning skills and learn to deal with different types of performance issues
  • Have had the opportunity to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance
  • Be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan of action to implement

 

MODULES/UNITS

Module 1. Introduction

  • Understanding Coaching
  • Understanding Mentoring
  • Similarities and Differences

Module 2. Building Rapport

  • What is Rapport
  • Strategies for building rapport
  • Mirroring for acceptance

Module 3. The Power of Questions

  • Types of Questions
  • Using questions for performance development

Module 4. The G.R.O.W Model

  • Determining the Goal
  • Establishing Realities
  • Generating Options
  • Establishing the Will

Module 5. Communication in Coaching and  Mentoring

  • Effective Listening
  • Providing Feedback

Module 6.Emotional Stability in Coaching and Mentoring

 

WHO CAN ATTEND?

Leaders at any levels

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

Featuredi-Factory Empowered Collaborative TeamiFECT

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i-Factory Empowered Collaborative Team

…a two-day team building strategy session

OVERVIEW

While there could be several differences between a group and a team, one key difference between them is in how each member is self-aware enough to understand his or her own personal strengths and weaknesses, how much each member is socially aware enough to identify the individual differences sustained by their mates, how well they utilize the strength of each member for the good of all and more importantly how much they understand the “HOW” to communicate and relate with other personality types irrespective of their “good”, “bad” and ugly”

The “i-Factory Empowered Collaborative Team” is a team enhancement training program powered by the i-Factory Profile.

Through a subtle personality assessment, the strength and weaknesses of each participant are revealed and their personality is aligned with probable traits exhibited in the activities that are deployed.

More importantly, the strength and weakness of the participant as a member of a department, organization or particular functional or cross-functional level is analyzed through the profiles to identify why there are drawbacks like procrastination, lack of prioritization, bullying, inefficiency, complacency etc. in the team and proactively identify how to adjust to becoming more productive aggregately.

 

VALUE PROPOSITION

At the end of this training participants will learn:

  • Enhanced Collaboration
  • Improved Enthusiasm
  • Enhanced Sharing and Support Paradigm
  • Action Enabler
  • Assertive Communication
  • Improved Feedback and many more benefits.

 

MODULES/UNITS

Module 1: Status Revealing i-Factory Analysis

Module 2: Eliciting Team Building Activities

Module 3: Aligning Personalities and Profiles

Module 4: Identification of Strength, Weaknesses their effects on Relationship, Change, Pursuit, Health etc

Module 5: Coaching for Growth Areas to impact productivity

Module 6: The “HOW” to relate and communicate with different personalities

Module 7: Briefing for Optimized Team Productivity

Module 8: Six Thinking Caps

 

WHO CAN ATTEND?

Members of any Group, Team Department whether Functional or Cross-Functional

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedInsight For People ManagementIPM Certified

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Insight For People Management

INSIGHT TO PEOPLE MANAGEMENT

EQ – Insight for People Management (IPM)

EQ Insights for People Management (IPM), a remarkable program which includes personalized courseware incorporating the insights of the Brain Profiles with practical applications for management. The result: Growing self-awareness and practical strategies to improve managerial competence.

“IPM is a journey to effectively managing people, powered by awareness of self and others. Great blend of tools, practices, and action planning.” Solafa Batterjee, CEO, Doroob, Jeddah, KSA

IPM is a powerful 1-day workshop to build insight for managing people. Participants attending the IPM program each receive a personalized workbook-report of about 50-page that is a combination of their emotional intelligence assessment results, individual guide to the course activities, and personalized tips to improve managerial competence.

 

Training Benefit

 

Step 1: Clarify the value of emotional intelligence and your vision of leveraging EQ.

 

Step 2: Recognize why EQ and the insights from the Brain Profiles are essential for leaders in this VUCA context – and learn how to use these tools in practical organizational applications such as communication, talent and strategy.

 

Step 3: Become certified to deliver this powerful 1-day program to build insights for effectively managing people.

 

In volatile markets and rapid change, what really creates performance? New insights from neuroscience and organizational research reveal key drivers that make the difference. In an action-packed training, managers and people responsible for increasing managerial performance will access key insights and powerful tools to work better with people. “Emotional intelligence” isn’t just a buzzword for people-skills, it’s a specific, learnable, measurable skillset to improve performance.

“Great program that brings emotional awareness with content and credibility. Perfect level of interaction, theory and activities”. Marcelo De Paulo, Director L&D, Viceroy Hotels

Other Details on IPM

EQ Insights for People Management In an active, engaging workshop, managers increase self-awareness, build confidence and improve people management skills to enhance performance.

 

Emotions drive people, and people drive performance. How do you make that practical for manager?

EQ Insights for People Management (IPM) is a hands-on workshop that equips managers with the insights that “great managers know.” The 8-hour program (can be a day or divided) is structured through a personalized workbook (a combination of course materials, Brain Brief, Brain Talent, and Brain Discovery Profiles) – with extensive custom information for each participant.

 

After this day introduction, in combination with steps 1 & 2 of this certification, you’ll know how to use this insightful content. As a learning & development professional, you’ll be equipped with the courseware (slides, facilitator’s guide, sample proposal, sample workbook) and your own IPM personalized workbook.

 

In IPM, managers…

1. Identify a current workplace challenge and map specific actions to support successful outcomes.

2. Recognize their personal Brain Profile and how this impacts their focus, decisionmaking and drive in their role as a people manager.

3. Gain insight into the Brain Profiles of others, and how this can be utilized to improve interactions.

4. Identify their Brain Talents and how these can be leveraged to put EQ into action to increase your effectiveness in leading, collaborating and working with others to improve performance.

5. Develop a personal SWOT analysis and commit to an action plan to apply their knowledge to improve people management.

 

Each participant receives a personalized workbook with their EQ assessment results plus custom exercises and tips to put their learning into action.

 

“After IPM, now I understand how I can work with different people and scenarios effectively – instead of relying on just one approach.” – Hatim Ali, Head of Quality Assurance

 

Who should attend 

L&D professionals; everyone working to develop the people side of performance.

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For Personal AssistantsEQed Personal Assistant

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Event Details

Emotional Intelligence For Personal Assistants

OVERVIEW

With the ever increasing busy schedules and demands of our work life, busy professionals, the C Suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gatekeepers from unending unscheduled visitors etc. To succeed as a helper for these highly placed personalities certain peculiar skills are necessary and must be learned. We have designed this course to aid participants with the mastery of communication, multi-tasking, time and energy management, organization skills, business writing skills, emotional intelligence etc. This is a highly practical course with role plays, video analysis, exercises, assessments that would aid participants with the apparatus to be efficiently effectively in their role as a personal or executive assistant.

VALUE PROPOSITION

At the end of this training, participants will be able transformed to:

  • Explain fully well the place of an office assistant
  • Manage calendar flawlessly
  • Develop social and Emotional intelligence
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop basic business acumen
  • Listen actively and communicate effectively
  • Keeping minutes
  • Manage meetings expertly
  • Manage change effectively
  • Develop emailing etiquette and protocol
  • Manage confidentiality issues smartly
  • Develop phone and voicemail etiquette
  • Handle difficult people and situations

 

MODULES/UNITS

Module 1 Conceptualizing the PA Roles

  • Understanding the place of Personal Assistant
  • Traditional Roles and Emerging Roles

Module 2: Business  and Administration Skills Review

  • Administration
  • Office Environment and Protocols
  • Business Communication
  • Business Etiquette

Module 3: Interpersonal

  • Friendliness
  • Assertiveness
  • Conflict Resolution
  • Emotional Mastery

Module 4: Managing Your Time and Staying Organized

  • Setting goals
  • Planning
  • Managing Your Calendar
  • Managing Last Minute Change
  • Managing Priorities
  • Urgent Tasks vs Important Tasks

Module 5: Managing the Boss

  • About Boss Management
  • Identify and Adapt to their Style
  • Anticipating Your Manager’s Needs
  • Defining Your Key Responsibilities
  • Know When to Take the Initiative
  • Effective Gate Keeping Skills

Module 6: Managing Effective Meetings

  • Agenda Templates
  • Minute Taking
  • Meeting Time Management
  • Formal vs Informal Meetings

Module 7: Problem Solving and Decision Making

  • Understanding Problem Dynamics
  • Steps to solving any problem
  • Understanding the Decision-making Process
  • Decision-Making Techniques
  • Managing Uncomfortable Scenarios

Module 8: Managing Sensitive Information

  • Confidentiality
  • Discretion and Diplomacy
  • Data Security Explained

 

WHO CAN ATTEND?

Personal Assistants, Executive Assistants, Secretaries

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For EngineersEQed Engineer

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Emotional Intelligence For Engineers

OVERVIEW

Are the rules of management changing. Does it still suffice for Engineers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Engineers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every engineer with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the Key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Engineers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedAfrica Emotional Intelligence Conference (AEIC 2019)AEIC... Africa's Largest Emotional Intelligence Gathering

Event Details

Africa Emotional Intelligence Conference (AEIC 2019)

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Sheraton Hotel Ikeja Lagos

30 Mobolaji Bank Anthony Way, Maryland 021189, Lagos

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Practitioner Certification (EQPC)EQPC

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Emotional Intelligence Practitioner Certification (EQPC) international certification

From USA/ Dubai to Lagos

EQ Practitioner Certification: Building Capacity for Transformation with Emotional Intelligence, Nigeria

Details

Increase your mastery of emotional intelligence in order to increase your own effectiveness and to support others to develop EQ using Six Seconds’ powerful methodology and model. After “Unlocking EQ,” EQPC is the second step of Six Seconds’ CORE EQ Certification. Learn from the leaders in the field how to raise emotional intelligence in yourself and others. Develop an in-depth understanding of emotional intelligence as you gain new tools to apply immediately to fuel positive change at work, at home, and at school — starting with yourself.
“A best-in-class process to bring EQ concepts to life …” – Cynthia Ng, SVP Learning and Development HSBC
Emotional intelligence is critical to leadership, learning, and organizational performance. Learn from the leaders in the field how to raise your and others’ emotional intelligence. Gain an in-depth understanding of emotional intelligence as you develop new tools you can put to work immediately. Ideal for people seeking to incorporate emotional intelligence (EQ) into training, leadership, consulting, or teaching, this is the only course of its kind.
“The most meaningful and practical training I have ever attended.” – Jennifer Kennett – Director, Elements Wellness Centre

By attending this program you will…

  • Understand the Six Seconds Model and the eight core competencies to put emotional intelligence into action.

  • Take home dozens of proven EQ exercises and learning tools that you can use yourself and with your teams/families/clients.

  • Experience Six Seconds’ learning design that will enhance the effectiveness of all your training, coaching & teaching.

  • Strengthen your own emotional intelligence.

  • Be able to utilize the “KCG Profile,” offering practical feedback for introducing the value of EQ.

“A course which is a wakeup call into ‘why we do what we do.’ An experience to be cherished and shared with the world.” – Conrad John, L&D Lead Specialist, FedEx
After the EQ Practitioner Certification, continue your CORE Certification with the EQ Assessor Certification. See the Certification Pathway for more details.

Registration

Pre-requisite: Unlocking EQ

Course Fee: AED9,530 with a 10% discount for early registration (register and pay at least 30 days in advance).

There may be additional extra-early discounts available, please contact us for details.

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Sheraton Hotel Ikeja Lagos

30 Mobolaji Bank Anthony Way, Maryland 021189, Lagos

Organizer

Six Seconds-USA and Pause Factory-NIGbisi@pausefactory.org

FeaturedEffective Presentation SkillsEPS

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Effective Presentation Skills

OVERVIEW

A great idea, product, service or solution no matter how grand, will always lose its potency to a bad and flaw-filled presentation. Unfortunately, today’s world would rather judge a presentation on how well it was said instead what was said; this means how well a message is presented has a maximum influence on the content. Presentation Skills without any iota of doubt is an asset that your people must have. Our Effective Presentation Skills Training Programs have been designed and targeted to equip participants with the necessary competence required to deliver a captivating and convincing presentation to anybody, anytime, anywhere.

VALUE PROPOSITION

At the end of this training participants will learn:

  • Recognize the key steps in preparing for a presentation
  • Break their presentations into an easily deliverable and audience-friendly structure
  • Distinguish between preparing a presentation and preparing to present a presentation
  • Identify the usage of the non-verbal communication tool
  • Identify the secrets to mastering fear, nervousness and lack of confidence
  • Detect how to use stories in creating a lasting impression
  • Recognize strategies for carrying the audience along

 

MODULES/UNITS

Module 1: Introduction to Presentation Skills

  • Understanding the Power of Presentation Skills
  • Analyzing and understanding the Crux of a Great Presentation

Module 2: Prepare the Presentation

  • Why; Understanding the Message
  • Who; Audience Analysis
  • What; Objective/Content/Structure
  • Where; Logistics and Location
  • When: Temperature vs Energy

Module 3: Delivering the Presentation

  • Imagery; a potent tool
  • Emotional Stability; Overcoming Fear and Nervousness
  • Exhibiting Confidence
  • Body Language Mastery and Movements
  • Moving the Audience
  • The Voice Factor
  • Answering Questions

Module 4: Presentation Aids

  • PowerPoint Rules
  • Flipchart
  • Using Props

Module 5: Practice

  • What to Practice
  • How to Practice
  • Preparing to Present the Presentation
  • Practice!Practice !Practice!

Practical Presentations by Participants

 

WHO CAN ATTEND?

Middle-Level Managers (Anybody who is responsible for the performance of others)

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For ArchitectsEQed Architects

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Emotional Intelligence For Architects

OVERVIEW

Are the rules of management changing. Does it still suffice for Architects to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Architects creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every architect with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the Key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Architects.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For AccountantsEQed Accountants

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Emotional Intelligence For Accountants

OVERVIEW

Are the rules of management changing. Does it still suffice for Accountants to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Accountants creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every accountant with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the Key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Accountants.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For Social WorkersEQed Social Worker

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Emotional Intelligence For Social Workers

OVERVIEW

Are the rules of management changing. Does it still suffice for Social Workers to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Social Workers creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every Social Worker with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Social Workers.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Cafe: LagosEQ Cafe

Event Details

FREE Emotional Intelligence Cafe (Training): Lagos

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedLeading With Emotional IntelligenceLEI

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Event Details

Leading With Emotional Intelligence

OVERVIEW

Leadership; beyond all explanation is “ability to influence people” towards the attainment of stated goals. How do you relate with, communicate with, delegate, motivate, reprimand and influence different people with different backgrounds, beliefs, thought patterns and temperament? How do you ensure a harmonious environment within your team?

Emotional Intelligence teaches the ability to master “self” and understand “others”; the resultant effect is effective leadership and thus operational success. “Emotional Intelligence competencies are not innate talents, but learned abilities, each of which has a unique contribution to making leaders more resonant, therefore, more effective.” …Daniel Goleman. We have designed this program to be highly practical and the exercises are everyday real-life situations.

VALUE PROPOSITION

At the end of this training participants will be able to:

  • Lead teams more effectively towards improved performance
  • Develop the capacity to work and relate with different personality types
  • Identify how to manage their emotions in challenging situations
  • Develop empowering communication style that keeps subordinates motivated
  • Sustain a more harmonious team
  • Delegate and motivate better with improved feedback
  • Develop improved work relationships
  • Improve leadership effectiveness
  • Manage change within the organization more effectively
  • Gain the power for emotional flexibility and thus aid good decision making even under “pressure”

This model can be deployed for any category of staff in any department at any level. We manage the communication style and content to fit the participants.

 

MODULES/UNITS

Module 1: i-Factory Personality Model

  • Who are you?
  • Why you act the way you do
  • 3 Variables that Defines YOU

Module 2: Defining and Analyzing “EMOTIONS”

  • Emotion as a process
  • The Equation of Emotion
  • Levels of Emotional Competence
  • The Cycle of Emotions
  • The Cognition of Emotional Intelligence

Module 3: Emotional Intelligence & Leadership

  • Emotional Intelligence and the 5 Leadership Fundamentals
  • The 7 Step Emotional Intelligence Journey to Influence

Module 4 : Building Arcs of Emotional Intelligence

 

The Know Yourself Arc (Personal Leadership Cognition and Assessment)

The Choose Yourself Arc (C.O.I.N Model) (Bridging the Gap between weakness and Mastery)

The Social Awareness Arc (Understanding others and the right “People Paradigm” to sustain)

Give Your Self Arc (NOBLE GOAL) (Creating an internal overarching purpose for impact making leadership)

 

WHO CAN ATTEND?

Designed for Leaders at different levels saddled with the responsibility of influencing subordinates.

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedWorking Under PressureWU

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Working Under Pressure

…secrets of working stress-free in demanding environments that workers must master to increase productivity

OVERVIEW

What exactly does “working under pressure” means? this statement is almost becoming a cliché on the interview table. With the complexities of our present business world, expectations are high and as such people need to achieve so much in time; but is the need to achieve so much the catalyst for pressure? It has become extremely important for people to understand the dynamics of workplace pressure and more importantly develop the required resilience. While stress and pressure are two different elements, they affect our state per time, and at such times we would deploy actions upon which results would be determined. This course is designed to help participants work effectively irrespective of the “pressure” the environment seems to be exerting.

VALUE PROPOSITION

After this training, participants will:

  • Recognize what is positive stress and what is negative stress
  • Identify the difference between Pressure and Stress
  • Recognize the physiological and mental result of “working under pressure”
  • Use techniques to gain resilience against pressure
  • thinking traps which get in the way of performance and prolong stress unnecessarily
  • Tips on how to reduce pressure and stress levels
  • Change pressure situations into positive ones
  • Discuss the type of situations that cause stress
  • How our attitudes, beliefs and behavior can build resilience to stress
  • What happens to our mind and body when we overload it with stress and how to protect ourselves?
  • Use techniques to show how to reduce stress levels and build resilience
  • Achieve increase productivity on the job

 

MODULES/UNITS

Module 1: Cognizing Pressure

  • Pressure; what Is it?
  • Pressure vs Stress
  • Pressure Cooker
  • The positive and negative impact of pressure
  • Types of Pressure

Module 2: The Myth of  Working under Pressure

  • Internal vs External Pressure
  • STEP Model for Pressure Awareness

Case Study

  • Meeting Case
  • Deadline Case
  • Expectation Case
  • People Case

Module 3:  Pressure and Personality

  • Personality Brief
  • Your Personal Pressure Type
  • Your Pressure Analysis

Module 4:  Managing Pressure, Emotional Intelligence Pathway

  • Pattern Recognition
  • Impact Consciousness
  • Navigate Emotions
  • Action vs Alternate Action

Module 5:   The Reaction Cycle

WHO CAN ATTEND?

Employee’s of any organization with demanding activities

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedSelling and Marketing With Emotional IntelligenceSMEI

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Selling and Marketing With Emotional Intelligence

OVERVIEW

“YOU ARE WHAT YOU SELL” is not a cliché; it is a fact. Sale, everything a Sales Person is doing is simply “relational. The real selling skills are the ability to manage prospects towards the purchase and the distance between Prospecting and “Closing a deal” is filled with several Emotional Bullets; any sales person who lacks Emotional Intelligence will not be able to sell successfully. How Prospects or Customers “feel” about a Salesperson go a long way to determine their purchase or repeat purchase. This course will equip your people with key Emotional Intelligence Skill as it relates to every stage of the Sales Process.

 

MODULES/UNITS

Module 1: i–Factory Personality Model

  • Who are you?
  • Why you act the way you do
  • 3 Variables that Defines YOU

Module 2 Defining and Analyzing “EMOTIONS”

  • Emotion as a process
  • The Equation of Emotion
  • Levels of Emotional Competence
  • The Cycle of Emotions
  • The Cognition of Emotional Intelligence

Module 3 123-KCG Emotional intelligence Model

Module 4: Sales i-Factory Profile Debrief

Module 5

  • Prospecting with Know Yourself Competencies
  • Prospecting with the C.O.I.N Model
  • Give Yourself to Prospecting Module 6
  • Utilizing EI Competencies in Sales Meeting
  • Utilizing EI Competencies in Presentation
  • Utilizing EI Competencies in Negotiation
  • Utilizing EI Competencies in Handling Objections
  • Utilizing EQ Competencies in Account Management

 

White Paper by 6Seconds; World largest Emotional Intelligence Network

Companies investing in emotional intelligence training outsell their competition.
• Sanofi-aventis + $2m/month
• Metlife + 37%
• L’oreal + $2,558,360
• Amex advisors + 2%

What’s it Worth?A powerful study by Benjamin Palmer and Sue Jennings demonstrates that
the skills of emotional intelligence are worth over $2million per month.
At Sanofi-Aventis, a pharmaceutical company, a group of salespeople was randomly split into a
control and development group. The development group received emotional intelligence
training and increased their EQ by 18% (on average), after which they out-sold the control
group by an average of 12%, or $55,200 each.

At L’oreal, sales agents selected on the basis of certain emotional competencies significantly
outsold salespeople selected using the company’s standard selection procedure. On an annual
basis, salespeople selected on the basis of emotional competence sold $91,370 more than other
salespeople did, for a net revenue increase of $2,558,360

WHO CAN ATTEND?

Designed for Sales Managers, Sales and Marketing Managers, Sales Team Leads

VALUE PROPOSITION

At the end of this training participants will be able to:

  • Recognize and understand their personality, what informed who they have become, how it influences their sales success and the effect on prospects and customers.
  • Become aware of their Emotional Quotient, how it affects their day to day sales result and further more begin to increase it.
  • Begin to effectively manage and regulate their emotions to make sure emotions don’t disrupt their behavior and vastly increase their productivity.
  • Recognize prospect’s feelings when interacting with them and become a trusted person in their network for a more healthy business relationship.
  • Identify prospects and customers’’ needs systematically and respond accordingly to get maximum results in their interactions with them.
  • Establish rapport with prospects and customers to improve the effectiveness of their communication
  • Become aware of the Emotional Bullets that flies when relating with customers and become equipped to deal with them.

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedPersonal EffectivenessPE

Event Details

Personal Effectiveness

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedCoaching and MentoringCM

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Coaching and Mentoring

OVER VIEW

As organizational structures continue to get flattered in the global workplace environment, the need to get the best out of subordinates will continue to get intensified. One key quality of today’s managers is the ability to guide subordinates effectively towards speedy performance and a proven and trusted tool to achieve such is Coaching and Mentoring.

Whether for the long-term guidance of subordinate or for guidance towards the strengthening of a particular identified weakness, Coaching and Mentoring will remain a potent tool for the improvement of employee performance. This course has been designed to be highly practical and interactive as we impact participants with required tools.

The facilitators of this course are strictly Practicing Certified Life  Coaches

VALUE PROPOSITION

At the end of this training participants will:

  • Have developed an understanding of the principles of coaching and mentoring
  • Understand the part that coaching and mentoring play in the performance management context
  • Have identified the competencies a manager must develop in order to be an effective coach, and an inspiring mentor – and when to use each intervention
  • Be able to use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts
  • Be able to create a nurturing, productive environment
  • Understand how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching/mentoring outcome
  • Have developed an understanding of productive questioning skills and learn to deal with different types of performance issues
  • Have had the opportunity to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance
  • Be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan of action to implement

 

MODULES/UNITS

Module 1. Introduction

  • Understanding Coaching
  • Understanding Mentoring
  • Similarities and Differences

Module 2. Building Rapport

  • What is Rapport
  • Strategies for building rapport
  • Mirroring for acceptance

Module 3. The Power of Questions

  • Types of Questions
  • Using questions for performance development

Module 4. The G.R.O.W Model

  • Determining the Goal
  • Establishing Realities
  • Generating Options
  • Establishing the Will

Module 5. Communication in Coaching and  Mentoring

  • Effective Listening
  • Providing Feedback

Module 6.Emotional Stability in Coaching and Mentoring

 

WHO CAN ATTEND?

Leaders at any levels

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEQ Cafe: (Lagos)EQ Conversational Cafe

Event Details

FREE Emotional Intelligence Cafe (Training) Lagos, Nigeria

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Six Seconds-USA and Pause Factory-NIGbisi@pausefactory.org

FeaturedEmotional Intelligence Mastery For Superior Performance (Work & Life)EIMSP

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Emotional Intelligence Mastery For Superior Performance (Work & Life)

YOU, YOUR STAFF OR WORKERS IN YOUR ORGANIZATION WOULD NEED THIS TRAINING IF THE FOLLOWING DESCRIBES YOU OR THEM:

Individuals who know they can achieve more in work/life but find it difficult to do what is required of them.

Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.

Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results.

Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results at work.

Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships.

Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships.

Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being.

Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts.

Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results..

AT THE END OF THIS TRAINING PARTICIPANTS WILL BE ABLE TO:

  • Recognize and understand their personality, what informed who they have become, how it influences their productivity and the effect on co-workers.
  • Become aware of their Emotional Quotient, how it affects their day to day result and furthermore begin to increase it.
  • Begin to effectively manage and regulate their emotions to make sure they don’t disrupt their behavior and vastly increase their productivity.
  • Understand others people’s feelings when interacting with them and become a trusted person in their network for a more healthy work environment.
  • Understand others’ needs systematically and respond accordingly to get maximum results in their interactions with them.
  • Establish rapport with others and improve the effectiveness of their communication
  • Become aware of the Emotional Darts that flies around the workplace and become equipped to deal with them. This model can be deployed for any category of staff in any department at any level. We manage the communication style and content to fit the participants.

During the course of the 2 days we will debrief your personality type and brain style, unlock your emotional intelligence capabilities and empower you with day to day strategies that is fit for you and your circumstances.

 

 

  • Know Your Self Clearly seeing what you feel and do. Emotions are data, and these competencies allow you to accurately collect that information.

 

  • Choose Your Self Doing what you mean to do. Instead of reacting “on autopilot,” these competencies allow you to proactively respond.

 

  • Give Yourself These competencies allow you to put your vision and mission into your daily activities so you relate and lead on

 

 

 

 

 

 

Venue|Date|Time

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos

December 13 14, 2018 (Early Bird December 7th)

09:00 am – 04:00 pm

 

WHO CAN ATTEND?

Designed for Organizational Staff at all levels requiring improvement in effectiveness, relationships, quality of life and well being.

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedInsight to People Management (Certified)IPM Certified

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Insight to People Management (Certified)

INSIGHT TO PEOPLE MANAGEMENT

EQ – Insight for People Management (IPM)

EQ Insights for People Management (IPM), a remarkable program which includes personalized courseware incorporating the insights of the Brain Profiles with practical applications for management. The result: Growing self-awareness and practical strategies to improve managerial competence.

“IPM is a journey to effectively managing people, powered by awareness of self and others. Great blend of tools, practices, and action planning.” Solafa Batterjee, CEO, Doroob, Jeddah, KSA

IPM is a powerful 1-day workshop to build insight for managing people. Participants attending the IPM program each receive a personalized workbook-report of about 50-page that is a combination of their emotional intelligence assessment results, individual guide to the course activities, and personalized tips to improve managerial competence.

 

Training Benefit

 

Step 1: Clarify the value of emotional intelligence and your vision of leveraging EQ.

 

Step 2: Recognize why EQ and the insights from the Brain Profiles are essential for leaders in this VUCA context – and learn how to use these tools in practical organizational applications such as communication, talent and strategy.

 

Step 3: Become certified to deliver this powerful 1-day program to build insights for effectively managing people.

 

In volatile markets and rapid change, what really creates performance? New insights from neuroscience and organizational research reveal key drivers that make the difference. In an action-packed training, managers and people responsible for increasing managerial performance will access key insights and powerful tools to work better with people. “Emotional intelligence” isn’t just a buzzword for people-skills, it’s a specific, learnable, measurable skillset to improve performance.

“Great program that brings emotional awareness with content and credibility. Perfect level of interaction, theory and activities”. Marcelo De Paulo, Director L&D, Viceroy Hotels

Other Details on IPM

EQ Insights for People Management In an active, engaging workshop, managers increase self-awareness, build confidence and improve people management skills to enhance performance.

 

Emotions drive people, and people drive performance. How do you make that practical for manager?

EQ Insights for People Management (IPM) is a hands-on workshop that equips managers with the insights that “great managers know.” The 8-hour program (can be a day or divided) is structured through a personalized workbook (a combination of course materials, Brain Brief, Brain Talent, and Brain Discovery Profiles) – with extensive custom information for each participant.

 

After this day introduction, in combination with steps 1 & 2 of this certification, you’ll know how to use this insightful content. As a learning & development professional, you’ll be equipped with the courseware (slides, facilitator’s guide, sample proposal, sample workbook) and your own IPM personalized workbook.

 

In IPM, managers…

1. Identify a current workplace challenge and map specific actions to support successful outcomes.

2. Recognize their personal Brain Profile and how this impacts their focus, decisionmaking and drive in their role as a people manager.

3. Gain insight into the Brain Profiles of others, and how this can be utilized to improve interactions.

4. Identify their Brain Talents and how these can be leveraged to put EQ into action to increase your effectiveness in leading, collaborating and working with others to improve performance.

5. Develop a personal SWOT analysis and commit to an action plan to apply their knowledge to improve people management.

 

Each participant receives a personalized workbook with their EQ assessment results plus custom exercises and tips to put their learning into action.

 

“After IPM, now I understand how I can work with different people and scenarios effectively – instead of relying on just one approach.” – Hatim Ali, Head of Quality Assurance

 

Who should attend 

L&D professionals; everyone working to develop the people side of performance.

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence Certified Professional 2nd Diet 2019EICP

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Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW 

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY  EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

 

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

Click to Register

OUR EMOTIONAL INTELLIGENCE MODEL

Image of 6Seconds.org

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

 

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

• Individuals with deep emotional hurts from past or present issues always find their peace from EICP

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

 

 

 

Time

Year Around Event (2019)

Location

Sheraton Hotel Ikeja Lagos

30 Mobolaji Bank Anthony Way, Maryland 021189, Lagos

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For PharmacistsEQed Pharmacist

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Emotional Intelligence For Pharmacists

OVERVIEW

Are the rules of management changing. Does it still suffice for Pharmacists to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Pharmacists creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every pharmacist with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Pharmacists.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedEmotional Intelligence For DoctorsEQed Doctor

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Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct?  New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

 

MODULES/UNITS

Module 1: EQ on the Dashboard

  • EQ the Key Driver
  • 18 Performance Talents
  • 6 EQ Performance Indicators

Module 2Essentials of Trust

  • Trust as a Feeling
  • Trust as a Performance Driver
  • 5 Cs of Establishing Trust
  • From Demanding to Earning Trust

Module 3: Beating The Challenge of Change

  • Change from the Brain
  • The Emotional Ring of Resistance
  • Exploring the Catalyst of Successful Change
  • From Nursing to Inspiring Change

Module 4:  Igniting Motivation

  • Exploring the Ice Berg
  • Motivation vs Control
  • From Extrinsic to Intrinsic Motivation

Module 4: Enhancing Teamwork

  • When Team Feels
  • Group Affect Model
  • From Individual to Team Performance

Module 5: Accelerating Execution

  • From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

  • Recognize and understand their personality, what informed who they have become, how it influences their service style
  • Begin to serve customers from the heart
  • Understand customer personality types and the behavioral tendencies of each type of customer
  • Recognize the simple strategies to deploy in handling any type of customer
  • Recognize ways of taking charge of their immediate surrounding using their own emotional strength
  • Create a conducive environment for customers which allow transactions to thrive successfully
  • Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm
  • Identify the secret to understanding customers communication beyond their words
  • Build better body language techniques for better customer relationship management

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedBusiness Communication MasteryBCM

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Event Details

Business Communication Mastery

This program comes with Impact Making Case Studies and Exercises
This is an entirely unique Leadership Communication Program; you can’t afford not to avail your leaders with it.
YOU CAN’T FIND THIS COURSE ANYWHERE ELSE

OVER VIEW

It is impossible to operate an organization in isolation, there would always be one form of communication or the other. The exchange of Ideas, information, instructions and the expression of acceptance or refusal are fundamental features of any organization. These exchange can take place internally within employees or externally with customers, vendors, other stakeholders, and organizations. The purpose of this course is to empower and optimize the communication process in your organization. We know without any doubt that the continuous success of your organization is pivoted upon the aggregate communication style prevailing in your organization. This program is highly practical, filled with role plays, self-assessments, video analysis, emotional hooks and case studies.

 

VALUE PROPOSITION

At the end of this training participants will learn:

  • Describe the Process of Communication as it affects the success in communication
  • Use the right Body Language for different situations
  • Manage their tone effectively to make communication accurate
  • Identify their personal Communication Style, the strength and weakness of it and the best use of it.
  • Differentiate between Hearing and Listening and recognize act of effective listening
  • Write result driven proposals
  • Describe the components of a complete communication
  • Compose sentences with courtesy and pleasantness
  • Identify the intricacies of telephone conversation

 

MODULES/UNITS

Module 1: Introduction to Business Communication

  • Understanding Business Communication; Process
  • Perspective in Communication

Module 2: Empowering the Elements of Communication

  • The shared weight of your communication
  • The Myth and Mastery of Words
  • The Mystery of Body Language
  • The Mix of Tone

Module 3: The Communicator Style Matrix

  • Dynamics of Direct Communicator
  • Dynamics of Spirited Communicator
  • Dynamics of Considerate Communicator
  • Dynamics of Systematic Communicator
  • The Emotionally Balanced Communicator

Module 4: Mastering Listening Capabilities

  • Hearing and Listening
  • Personal Listening Barriers
  • Mastering Active Listening

Module 5: Business Writing

  • Rules that govern Written Communication
  • Email Communication
  • Writing Letters
  • Writing Proposals

Module 6: Making Communication Complete

  • The 5 “I”s of Communication
  • The Visual and Auditory “I”
  • The Feelings “I”
  • The Interpreting “I”
  • The Action “I”
  • The Result “I”

Module 7: Telephone Mastery

  • Call Structure
  • Telephone Etiquette/Non-Verbal Effect
  • Customer Satisfaction over the telephone

Module 8: The Equation of Courtesy in Communication

  • Creating the MODAL Hook
  • Getting Magical
  • Applying Intention
  • Making Feedback Count

 

WHO CAN ATTEND?

Middle Level Managers (Anybody who is responsible for the performance of others)

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

FeaturedUnited Nation Universal Children Day Emotional Intelligence POP-UP festival 2019 EditionUCD

Event Details

United Nation Universal Children Day Emotional Intelligence POP-UP festival 2019 Edition

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Fountain Garden

Organizer

Six Seconds-USA and Pause Factory-NIGbisi@pausefactory.org

Featuredi-Factory Empowered Collaborative TeamiFECT

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Event Details

i-Factory Empowered Collaborative Team

…a two-day team building strategy session

OVERVIEW

While there could be several differences between a group and a team, one key difference between them is in how each member is self-aware enough to understand his or her own personal strengths and weaknesses, how much each member is socially aware enough to identify the individual differences sustained by their mates, how well they utilize the strength of each member for the good of all and more importantly how much they understand the “HOW” to communicate and relate with other personality types irrespective of their “good”, “bad” and ugly”

The “i-Factory Empowered Collaborative Team” is a team enhancement training program powered by the i-Factory Profile.

Through a subtle personality assessment, the strength and weaknesses of each participant are revealed and their personality is aligned with probable traits exhibited in the activities that are deployed.

More importantly, the strength and weakness of the participant as a member of a department, organization or particular functional or cross-functional level is analyzed through the profiles to identify why there are drawbacks like procrastination, lack of prioritization, bullying, inefficiency, complacency etc. in the team and proactively identify how to adjust to becoming more productive aggregately.

 

VALUE PROPOSITION

At the end of this training participants will learn:

  • Enhanced Collaboration
  • Improved Enthusiasm
  • Enhanced Sharing and Support Paradigm
  • Action Enabler
  • Assertive Communication
  • Improved Feedback and many more benefits.

 

MODULES/UNITS

Module 1: Status Revealing i-Factory Analysis

Module 2: Eliciting Team Building Activities

Module 3: Aligning Personalities and Profiles

Module 4: Identification of Strength, Weaknesses their effects on Relationship, Change, Pursuit, Health etc

Module 5: Coaching for Growth Areas to impact productivity

Module 6: The “HOW” to relate and communicate with different personalities

Module 7: Briefing for Optimized Team Productivity

Module 8: Six Thinking Caps

 

WHO CAN ATTEND?

Members of any Group, Team Department whether Functional or Cross-Functional

 

For Details:

08090873207 | 08096303933 | 09071292791 | 08097374698

ask@pausefactory.org | teslim@pausefactory.org | bisi@pausefactory.org | maria@pausefactory.org

Time

Year Around Event (2019)

Location

Simeon's Pivot Resources

19 Town Planning Way, Airtel Bus Stop, Ilupeju Lagos.

Organizer

Pause Factoryask@pausefactor.org

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