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With the ever increasing busy schedules and demands of our work life, busy professionals, the C Suites and highly placed leaders would eventually require help to manage their travels, calendars, unending calls, scheduling appointments, gate keepers from unending unscheduled visitors etc. To succeed as a helper for these highly placed personalities certain peculiar skills are necessary and must be learnt. We have designed this course to aid participants with the mastery of communication, multi-tasking, time and energy management, organization skills, business writing skills, emotional intelligence etc. This is a highly practical course with role plays, video analysis, exercises, assessments that would aid participants with the apparatus to be efficiently effectively in their role as a personal or executive assistant.

Value Proposition

At the end of this training participants will be able transformed to:

  • Explain fully well the place of an official assistant
  • Manage calendar flawlessly
  • Develop social and Emotional intelligence
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop basic business acumen
  • Listen actively and communicate effectively
  • Keeping minutes
  • Manage meetings expertly
  • Manage change effectively
  • Develop emailing etiquette and protocol
  • Manage confidentiality issues smartly
  • Develop phone and voicemail etiquette
  • Handle difficult people and situations

 

Modules/Units

Module 1 Conceptualizing the PA Roles

  • Understanding the place of Personal Assistant
  • Traditional Roles and Emerging Roles

Module 2:Business  and Administration Skills Review

  • Administration
  • Office Environment and Protocols
  • Business Communication
  • Business Etiquette

Module 3: Interpersonal

  • Friendliness
  • Assertiveness
  • Conflict Resolution
  • Emotional Mastery

Module 4:Managing Your Time and Staying Organized

  • Setting goals
  • Planning
  • Managing Your Calendar
  • Managing Last Minute Change
  • Managing Priorities
  • Urgent Tasks vs Important Tasks

Module 5: Managing the Boss

  • About Boss Management
  • Identify and Adapt to their Style
  • Anticipating Your Manager’s Needs
  • Defining Your Key Responsibilities
  • Know When to Take the Initiative
  • Effective Gate Keeping Skills

Module 6: Managing Effective Meetings

  • Agenda Templates
  • Minute Taking
  • Meeting Time Management
  • Formal vs Informal Meetings

Module 7: Problem Solving and Decision Making

  • Understanding Problem Dynamics
  • Steps to solving any problem
  • Understanding Decision making Process
  • Decision Making Techniques
  • Managing Uncomfortable Scenarios

Module 8:Managing Sensitive Information

  • Confidentiality
  • Discretion and Diplomacy
  • Data Security Explained

 

Who can attend?

Personal Assistants, Executive Assistants, Secretaries

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