Customer Service Culture

Customers are Human Beings, they sustain a FEELING every time you serve them. Serving is by far more Emotional than Technical because it is not “WHAT” you do that matters but  “HOW” you do it. Your body language (55%) tone (38%) and  words(7%) all form the “HOW”. What they FEEL would either bring them back or push them away because EMOTION is a Driver. Our Customer Service Courses are embedded in Emotional Intelligence Competencies, empowering participant’s customer relationship ability towards the achievement of your established goals.

THE HEART OF FIELD SERVICES

THE HEART OF FIELD SERVICES

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 78PRIVATE
THE HEART OF CUSTOMER SERVICE

THE HEART OF CUSTOMER SERVICE

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 54PRIVATE
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