Customers are Human Beings, they sustain a FEELING every time you serve them. Serving is by far more Emotional than Technical because it is not “WHAT” you do that matters but “HOW” you do it. Your body language (55%) tone (38%) and words(7%) all form the “HOW”. What they FEEL would either bring them back or push them away because EMOTION is a Driver. Our Customer Service Courses are embedded in Emotional Intelligence Competencies, empowering participant’s customer relationship ability towards the achievement of your established goals.